Technical Account Manager

Area 1 Security Raleigh , NC 27611

Posted 2 weeks ago

Area 1 Horizon, a native cloud-based service, the only one which is preemptive, accurate & accountable.

It deploys in minutes and stops phishing attacks across all traffic vectors-email, web, or network.

Phishing attacks remain the primary cybersecurity threat to organizations of all sizes. Existing defenses struggle with these highly focused and sophisticated campaigns. Users are constantly lured into falling for phishing baits, leading to massive financial damage and data loss. The speed, variety, and cunning of these attacks underscore the urgent need for a new, advanced platform to address them which is what Area 1 is all about.

Job Description:

Area 1 Security is looking for a Technical Account/Success Manager that is eager to help protect a portfolio of our customers from all type of Phishing attacks. This individual must have the ability to earn the respect and trust of each customer through knowledge and understanding of service delivery and how this fits into our customer's overall environment. A successful candidate must be action oriented, capable of independently solving technical problems and able to communicate clearly and effectively to both technical and business audiences

RESPONSIBILITIES:

  • You are a highly motivated self-starter who can think creatively, manage customer expectations, and troubleshoot issues if they arise

  • Manage the deployment & implementation of Area 1 security as a service solution

  • Engage early on to facilitate any technical need

  • Proactively anticipate customer needs and facilitate project success

  • Act as the primary representative between our customers and Area 1

  • Craft customer onboarding assets, adapt existing customer onboarding assets and work with product marketing to refine existing and create new onboarding assets

  • Develop models for resource planning and consumption as well as key performance metrics for project/program success

  • Communicate effectively, organize and juggle priorities, solve problems and make decisions, build relationships and create successful accounts

  • Be the focal point for the accounts

  • Maintain high customer renewal rates, identify growth and expansion opportunities within your accounts.

  • Drive customer advocacy - references and case studies

  • Partner with cross-functional teams. Work with Product Management, Support, and Engineering to translate Customer business needs and product feedback into new solutions

QUALIFICATIONS:

  • 5+ years of system integration within Security SaaS environments

  • A strong technical security background

  • Strong professional and technical writing ability

  • Strong communication ability

  • Strong customer engagement background and expertise

PERKS:

  • A culture you'll love. Our #1 principle is "Work Hard and Be Kind."

  • Competitive salary and meaningful equity.

  • Catered lunch every weekday, plus a fully stocked kitchen with snacks and breakfast items.

  • Quarterly performance check-ins and incentives. Great work is rewarded!

  • Comprehensive medical, dental, and vision coverage.

  • Open vacation policy and 12 corporate holidays.

  • Stay healthy with our fully funded One Medical membership for you and your dependents.

  • 401k plan.

  • Commuter benefits.

  • MacBooks are our standard, but we're happy to get you whatever equipment helps you get your job done.

  • Anniversary and performance awards.

  • Pets welcome!

  • Fun events for employees, friends, and family!

Area 1 Security is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

  • To all recruitment agencies:* Area 1 Security does not accept agency resumes. Please do not forward resumes to our jobs alias, Area 1 Security employees or any other company location. Area 1 Security is not responsible for any fees related to unsolicited resumes.
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Technical Account Manager

Area 1 Security