Technical Account Executive

Gateway Staffing & Consulting Nashville , TN 37250

Posted 3 weeks ago

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Position OverviewThe Technical Account Executive has a pivotal role that blends technical aptitude with business acumen to drive our offerings to new heights. This cross-functional position is responsible for managing customer expectations, delivering clear communication, and creating positive outcomes. Emphasizing communication and culture, the Technical Account Executive will craft a superior experience of delivered services, defining specific business outcomes while guiding the full sales and operations cycle.Job Definition: Business Relationship Owner. Build a coalition of support (technical and business) with the Customer. Embrace Customer opportunity ownership in collaboration with team members, partners and the Customer.Job Methods: Team Mobilizer and Orchestrator. Advocate for good business between us and the Customer. With approval of senior leadership and, as needed, establish an internal account team for effective engagement with the Customer. Mobilize and guide the account team and other resources for this Customer.

Responsibilities

Identify profitable opportunities for all company products and services, contributing to the growth of the new business pipeline and enhancing revenues
Understand the customer’s buying and decision-making processes, providing guidance to the company team for navigating these processes effectively
Present new company service and product sales opportunities that support the customer's objectives, working in partnership with leadership and sales to close deals
Act as the primary contact for senior leadership of customers, fostering a business relationship that encompasses both technical and business support
Achieve defined benchmarks and Key Performance Indicators (KPIs) to ensure the successful identification, engagement, and onboarding of warm leads into company
Effectively articulate the value proposition of company services and potential business outcomes to partner organizations and their staff, demonstrating how our solutions can drive benefits for them and their customers
Build and lead a coalition of support within company and among customers, ensuring effective collaboration and opportunity ownership
Communicate effectively across all levels within company and the customer's organization, ensuring all stakeholders are informed and engaged
Cultivate a base level knowledge of IT service delivery and its impact on budget, resources, and company operations

Facilitate seamless customer onboarding experiences during and post-sale, ensuring smooth integration into company services and maximizing customer satisfaction and retention
Ensure customer expectations are appropriately set and met, entering opportunity information in company systems as needed
Provide detailed reporting to company leadership regarding the business health of the customer and market insights
Proactively discover, define, report, and resolve customer concerns, contributing to the continuous improvement of company offerings

Expertise and Experience

Possess foundational knowledge of IT solutions and an eagerness to deepen this understanding,

with the capability to link the technology’s value to a customer’s business objectives

Demonstrates a continuous hunger for growth, opportunities, and knowledge in technology, business practices, and innovative solutions
Proven ability to work both independently and collaboratively within a team to address and solve problems, showcasing initiative and a proactive approach
Demonstrated leadership skills with the capacity to guide, inspire, and motivate an account team towards achieving collective goals
Outstanding verbal and written communication skills, with the proficiency to clearly convey complex information to a diverse audience
Influential in interactions, utilizing exceptional persuasion skills to achieve optimal outcomes
Strong presentation skills, capable of engaging and educating an audience effectively
Thrives in a dynamic, fast-paced environment, adept at managing multiple projects and tasks simultaneously with a high degree of organization and efficiency
Resilient under pressure, maintaining composure and focus to meet and exceed objectives
Excellent organizational and time management skills, prioritizing tasks effectively to meet deadlines and targets
Results-oriented, with a creative and energetic approach to tackling challenges and capitalizing on opportunities
Maintains a positive, self-motivated, confident, and tenacious attitude, fostering a productive and encouraging work environment
Holds a college/university degree in a related field; relevant experience may also be considered as a substitute for formal education, highlighting a commitment to learning and professional development

Expectations

Availability to travel to nearby sites as needed to partner branch offices and locations
Independently completes diverse tasks of the job and applies and enhances knowledge and skill

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