Technical Account Consultant - San Jose

Solekai Systems Corp Boston , MA 02298

Posted 2 months ago

Accenture Flex offers you the flexibility of fixed duration project-based work powered by Accenture, a leading global professional services company. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources.

Location: San Jose,CA

Day-to-day responsibilities may include, but are not limited to:

The Technical Account Manager role for Shopping Actions will be a self-starter who will help to coordinate end to end integration with our retail partners from onboarding to optimization, and devise solutions to streamline and scale partner engagements. This includes managing project schedules, identifying risks, and clearly communicating status and goals to our partners and project stakeholders.

  • Provide high touch account management with strategic partners for partner education, technical troubleshooting, and support within defined service level agreements

  • Manage communication of progress/status within the core team and external teams to ensure smooth integration during product and feature launches

  • Work with Partner Technology Managers and Product Managers to define and prioritize new tools and product feature requests required to improve Operations team processes and performance

  • Work with external partners, business development, analysts, and engineers to manage merchant ongoing support, and inventory programs and processes

  • Evaluate merchant configurations to identify root cause of problems and bring the technical knowledge to resolve issues

  • Analyze performance data to support merchants in optimizing their Shopping Actions integration

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Technical Account Consultant - San Jose

Solekai Systems Corp