Tech Support

Spencer Technologies Northborough , MA 01532

Posted 2 months ago


The Technical Support Analyst will be installing, staging, configuring and supporting a wide selection of retail and network equipment including but not limited to traffic counters, point of sale servers, cash registers, wireless access points, amps, cameras, routers and switches. This position will require a dynamic person with good troubleshooting skills as well as customer service capabilities. The ideal candidate will be familiar with various retail and network technologies, equipment and capabilities.

Spencer Technologies services some of the top retail and multi-store organizations in the country and strives to provide unparalleled service and support. On-call support will be required.


  • Installing, configuring and supporting retail technologies including but not limited to; Shoppertrak, Bunyar and Clarity traffic counters, Bogen amps, various brands of Point of Sale servers, registers and controllers, IBM and Panasonic cash registers and various other retail specific technology.

  • Installing, configuring and support various Network equipment and topologies including Cisco, Juniper, HP, Aruba, Motorola and others.

  • Analyze, troubleshoot and document wide variety of technical issues from CCTV and A/V to network and wiring.

  • Provide telephone/remote support for end users and technical resources.

  • Work closely with peers and cross functional teams to drive resolution while providing excellent customer service to all.

  • Writes or drafts reports, articles or other communications to internal and external customers and associates.

  • Performs research activities by utilizing computer software to obtain and manipulate data.

  • Clearly document work expected and completed by remote field resources.

  • Provides consultation, makes recommendations, gives appropriate advice, and/or facilitates decisions.

  • Speak clearly, concisely and effectively; listen to, and understand, information and ideas as presented verbally.

  • Ability to work during regularly scheduled and unscheduled evening and weekend hours to support ongoing implementation activities and remediation projects.

  • Other duties as assigned

  • Minimal travel may be required


  • Minimum 3 years computer service experience in a fast paced business environment

  • Excellent Working Knowledge of Microsoft Business Applications (Excel, Outlook, PowerPoint, Visio)

  • Good understanding of technology concepts and design, specific focus on store/remote architecture.

  • CompTia A+ and CompTIA Network+ or equivalent certification preferred.

  • Excellent Knowledge of basic Networking.

  • CCTV, Camera and A/V expertise

  • Retail or Multi-Store environment experience preferred but not required

  • Excellent customer service skills and comfortable with remote/telephone support functions

  • Strong communications skills (verbal and written).

  • Ability to work in both team environments and as an individual contributor.

  • Ability to sit for extended periods at a keyboard to enter information and read displays.

  • Ability to work various shifts as needed for coverage

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