Tech Support Specialist I

Panasonic Corporation Of North America Lake Forest , CA 92630

Posted 2 months ago

About PAC:

Who We Are: Panasonic Avionics takes entertainment to new heights. We're the world's leading supplier of (IFEC) inflight entertainment and communications systems that allow airborne passengers to get their fix of live TV, movies, music, interactive games, maps, and much more! We make traveling on airplanes more exciting!

What We Value:

As an organization, we value people who are motivated and driven. We value a collaborative work environment that enhances careers and positively impacts society. We value our diverse work culture committed to delivering products and achieving high results. Seeing our products bring delight to others is just one way we measure success.

Why You Should Join:

A job is only part of what we offer. See how you can flourish in a career while getting the support and resources from some of the most talented people in the industry. You will work on technology that makes traveling the world that much better. Lastly, you will be rewarded with world class benefits and competitive wages. Come aboard, we've been expecting you!

Call-to-Action Items: Apply NOW!, Next Steps, Sign-up for Talent Community, Referral Request, Connect with PAC via Social Media

Job Summary:

Provide account management to support customer satisfaction of services offered. Maintain/grow service accounts. Additional areas of responsibility include global maintenance planning, inventory management, trending and statistical analysis, presentation preparation and issues management.

Major Responsibilities:

  • Create and analyze various reports for management review. Run trend and statistical analysis and interpret in order to provide internal and external on-site presentations specific to metrics and reporting. Utilize database for tracking and problem resolution.

  • Accomplish real-time troubleshooting of all Panasonic system configurations via in-flight and ground based calls. Technically support airline and internal technical questions to develop sustainable resolutions so that discrepancies are resolved expeditiously and favorable customer relations are maintained.

  • Develop technical manuals including system software and associated equipment and maintain in-depth knowledge of all Panasonic products and installations. Requires constant updating as new products and enhancements are released.

  • May act as communications point to the airline, internal customers, third party suppliers and/or OEM as required for technical issues. Support conference calls with various engineering groups and airline customers.

  • Ensure consistent and proper business processes are followed in accordance with departmental procedures and company policy.

  • Report repair shops and field maintenance personnel findings for status on customer's equipment orders, deliveries and overall program status to meet overall program requirements. Notify management of all potential delivery delays.

  • Support in-service operation by coordinating throughout the program with functional departments; Logistics, Quality Assurance, Marketing, Program Management, Product Support Engineering, and Customer Support Engineering.

Knowledge/Skill Requirements:

  • Must have a good knowledge of schematics, blueprints, diagrams, component maintenance manuals, illustrated parts catalogs and other technical documents.

  • Experience with Microsoft Office applications including PowerPoint, Word, Excel (including formulas), Access and Outlook required. Microsoft Project and Visio knowledge preferred.

  • Knowledge of Internet technologies preferred.

  • Communicate effectively with internal and external customers working towards quick comprehensive resolution of the customer's inquiry, and keeping management informed of issues that may impact customer service.

  • Must always look for ways to improve customer service.

  • Ability to own significant customer program issues to quickly respond, troubleshoot, and research sustainable resolutions. Report back to management to ensure expectations are met.

  • Articulate, possessing outstanding written and oral communication skills to explain highly technical data to non-native English speaking customers.

  • Ability to work well in a high-stress, high-pressure environment. Able to coordinate multiple, high-priority tasks on parallel tracks at the same time.

  • Heightened awareness of cultural differences in communication with international clients.

  • Well organized, detail oriented and able to work with general supervision.

Education/Experience Requirements:

  • BS degree or equivalent related work experience.

  • 3 - 5 years relevant work experience. Engineering, project engineering, or project/program management experience preferred.

  • Airframe & Powerplant License highly preferred.

  • IFE, cellular and satellite communication experience highly desired.

  • Linux Basic and Linux Plus or equivalent experience with the Linux Operating system preferred.

  • IT and network experience highly preferred.

  • Airline operations and 24/7 technical support center experience preferred.

  • Working technical knowledge of Panasonic systems is a plus.

Other Requirements:

  • Will require travel (10%) to Maintenance Service line stations, Panasonic Avionics repair shops and/or customer locations for training and/or direct customer support.

  • Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Pre-employment drug testing is required for safety sensitive positions or as may otherwise be required by contract or law. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Corporation of North America.


Location/Division: 26200 Enterprise Way, Lake Forest, CA 92630, USA Job Requisition: BD9582

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Credentialed Vet Tech

VCA Antech, Inc.

Posted 6 days ago

VIEW JOBS 4/15/2019 12:00:00 AM 2019-07-14T00:00 Company Info: VCA Inc. owns, operates, and manages the largest network of freestanding veterinary hospitals and veterinary clinical reference laboratories in North America, with over 900 hospitals located in the U.S. states and Canada, and more than 55 clinical laboratories. VCA is also a leading supplier of diagnostic imaging equipment to the veterinary industry, as well as operating a franchisor of premier dog daycare facilities. If you are a current employee, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs. You can also copy the link below into a browser to apply through our internal career site:$9925/9925$20725.htmld VCA Arroyo Animal Hospital is an AAHA-accredited, multi-doctor practice in Lake Forest, California. We are seeking an experienced Credentialed Veterinary Technician to join our team. The successful candidate will be a believer in the possibilities of high quality veterinary medicine and patient care—with the expertise and technical know-how to make them happen. Why We Need You As a member of the VCA team, your mission will be to win the confidence of every pet parent—by delivering an outstanding client experience—so they will partner with us for the lifelong care of their companion animals. You've worked hard for your credentialing and we want you to use the knowledge that you've invested your time and talent in. The skills that you will be utilizing include, but are not limited to: * Venipuncture * catheter placement * radiology * anesthesia monitoring * physical examinations and patient assessment * surgical preparation and assisting * dentistry * laboratory work * pharmacy * patient recovery * compassionate care for our hospitalized patients Why You Should Consider Us At VCA, your passion for medicine and compassion for pets and people is matched with a commitment to your professional growth. * You will enjoy exposure to a diverse and stimulating caseload, employ the most advanced imaging and monitoring tools, and tap into the expertise of more than 4,500+ doctors, including 600+ boarded specialists. * You will sharpen your skills—and even learn some new techniques—and explore career options that only VCA can offer, such as continuing education, transfer, specialization, and leadership opportunities. * We offer competitive compensation along with a comprehensive benefits package, including: medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts, and more! We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more! Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development). VCA Antech, Inc. Lake Forest CA

Tech Support Specialist I

Panasonic Corporation Of North America