Tech Support - Refrigeration

Job Description:

As Refrigeration Technician - you will provide technical field service support and product/policy information to channel partners and customers; and will assure channel partner and customer issues are resolved to completion, while minimizing warranty and non-warranty costs. You will also participate and assist in various aftermarket service functions as required.

Essential Job Functions:

• Provide phone and other means technical field service support and product/policy information to channel partner and customers. Establishes and maintain effective relationships with internal and/or external customers.

• Negotiate and manage channel partner and customer satisfaction requests while controlling costs. Meet commitments and respond promptly to channel partner and customer requests.

• Understand, implement, and interpret company service policies and procedures to channel partner and customers.

• Express ideas and thoughts verbally and/or in written form, and possess a high degree of tact, diplomacy, problem solving skills and mature judgment.

• Proficiency in use of company business systems and maintain technical and policy reference requirements. Participate in other areas of aftermarket service as requested.

Job Requirements:

• Technical Degree in Refrigeration; with a minimum of one year of experience in Refrigeration or Product/Customer Service is required. Will consider a minimum of four years of refrigeration field service or HVAC experience in lieu of education.

• Federally certified refrigerant handler (Type I and II, certification preferred).

• Experience working with Ice Machines is strongly preferred.

• Must be efficient, accurate and capable of a high-volume call workload.

• Ability to clearly express ideas and thoughts - written and verbally.

• Possess a high degree of tact, diplomacy, problem solving skills and mature judgment.

• Ability to work independently and within a team environment.

• Strong personnel management and interpersonal skills with a high level of integrity.

• Familiar and able to work with Microsoft Office programs: Outlook, Word and Excel.

Diversity, Equity and Inclusion:

With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day. Race, gender, ethnicity, country of origin, age, personal style, sexual orientation, physical ability, religion, life experiences and many more factors contribute to this diversity.

We take ongoing action to improve the diversity of our workforce by:

• Ensuring leadership involvement and ownership

• Attracting and retaining diverse talent at all levels

• Fostering a globally aware, inclusive culture

• Ensuring our practices are fair and non-discriminatory