Tech Support - Part Time / Remote

Proctorfree Charlotte , NC 28201

Posted 3 days ago

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We are looking for a team member who is resourceful; using troubleshooting and analytical skills to serve our users via email and chat along with the ability to walk new users through the process of getting started with ProctorFree. In this role you'll help to support end users of an exciting new technology made based in Charlotte, NC.

We have a need for approximately 20-25 hours per week. Our ideal candidate will have approximately 25 to 30 hours of availability per week, has worked in a technical support role, and can commit to bi-weekly remote meetings. This is a great opportunity for someone to make extra money or make good use of downtime and a home office.

We are looking for a range of availability covering daytime weekdays and weekends 9am- 10pm EST.

Ideal availability will align with the potential shift examples below.

| 9a- 5p | Weekdays
| 5p- 10p | 5p - 12p | Weekends

Candidates must reside in North Carolina or Kentucky.

The pay for this position starts at $10 an hour, paid bi-weekly.

Qualities

You care about users and their experience. Not only because their outstanding experience means that well be more successful as a company, but also because you really love helping people and seeing them succeed. Secondly youre happy to help a new user out, who is looking to get started. You will talk them through the process of how ProctorFree works and can help them use our services for the first time.

Youre a fantastic communicator and must be fluent in written English. The importance of communication, especially in a remote team, cannot be overstated. The default should be to over share progress, good things that are happening, customer concerns, and anything you see as an opportunity to improve our company and your team.

Requirements

Must reside in North Carolina or Kentucky
Applicable availability based on potential shift examples.
Able to communicate clearly and professionally in writing and speaking with both technical and non-technical individuals.
Experience troubleshooting macOS and Windows computers.

Excellent customer service skills with a polite, patient, caring, calm and professional demeanor.
Identify patterns: recommend improvements, and filter out irrelevant issues.
Generate support documentation for our customer facing and internal knowledge bases.
Reliable and on time for scheduled work hours and meetings.
Must be available at least 25 hours per week.
Must have a desktop or laptop with Webcam running Windows 10 or macOS 10.14+
Must have High Speed Internet access (25 Mbps Down | 5 Mbps Up)
Typing Speed of 50+ WPM

Benefits

Flexible schedule
Work remotely
Supportive Team

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