Tech Support Consultant II

Job Posting

Important Recruitment Information for this vacancy:

• Job Posting closes: July 1, 2024

Kansas Department of Transportation

At KDOT, we reward our staff's hard work by providing training opportunities, a family-oriented work environment and service recognition. Promotional opportunities, free parking, and potential hybrid work schedules are also offered. KDOT is a great place to work, so come be part of our team!

Verification of identity and employment eligibility to work in the United States is required by federal law. For a list of acceptable documents that establish these criteria, please refer to the federal Form I-9. KDOT does not provide sponsorships for this position.

E-Verify: The Kansas Department of Transportation (KDOT) participates in E-Verify and will provide the federal government with your I-9 information to confirm that you are authorized to work in the U.S. For additional information regarding E-Verify, please click here. For additional information regarding Immigrant and Employee Rights (IER) please click here.

About the Position:

• Who can apply: Anyone

• Classified/Unclassified Service: Unclassified

• Full/Part-time: Full-Time

• Regular/Temporary: Regular

• Work Schedule: Monday

• Friday

• Eligible to Receive Benefits: Yes

• Veterans' Preference Eligible: Yes

• Search Keywords: Holton, Oskaloosa, Lawrence, Ottawa, Osage City, Eskridge, Alma, Wamego

Compensation:

• Annual Salary Range: $49,649.60 - $54,683.20
• Hourly Pay Range: $23.87 - $26.29

Employment Benefits:

• Work-Life Balance Programs:

• Paid Leave: Vacation, Holidays, Parental, Military, Sick, Funeral and Jury Duty

• Employee Assistance Program

• For help managing daily life at no cost to you

• Infant at Work Program

• Voluntary Benefits: Accident, Critical Illness, and Hospital Indemnity Insurance

• First-Day Coverage:

• Medical Insurance

• Dental Insurance

• Vison Insurance

• Tax Advantage Accounts: HSA, HRA, FSA with qualifying plans

• Life Insurance:

• Employer paid basic group life

• Optional group life insurance available at a reasonable cost.

• Retirement:

• KPERS and Deferred Compensation

• Other Benefits:

• Tuition reimbursement

• Paid on-the-job training programs.

• Personal and Professional Development Opportunities

• Employee discounts with the STAR Program

• And more!

Visit the Employee Benefits page for more information…

Position Summary & Responsibilities:

Position Summary:

This Technology Support Consultant II position is located in Topeka, at the Eisenhower State Office Building, and is within the Office of Information Technology Services. The Technology Support Consultant II performs highly advanced technical consulting in the End Users Support section of the OITS, advising and assisting users to solve complex problems. This position also supports the agency anti-virus software, encryption software, and agency ticketing system software.

Job Responsibilities may include but are not limited to the following:

• Provides server and software administration for anti-virus software used throughout KDOT, monitors and ensures that all clients are connected and up to date to protect our agency from known and unknown attacks, and provides troubleshooting and client support to desktops with connection issues.

• Serves as the Vmware Administrator for KDOT Workstations, provides and keeps inventory of Virtual Desktops for KDOT District Techs and MIST users, discovers solutions that utilize Vmware view infrastructure, and uses Vsphere environment to build and maintain KDOT images.

• Builds base Windows image for KDOT Workstations, automates PC imaging process, maintains up to date inventory of KDOT programs and drivers, updates image as needed, and maintains and updates the Microsoft Deployment and WDS deployment servers imaging installations.

• Provides advanced technical assistance to both end users and Bureau personnel, writes and presents recommendations to users and supervisors, and supports various end user software packages. This position also develops and distributes new or revised technical and operational instructions for office technology and workgroup computing systems, mainframe connectivity software, networking operating systems, and local area network messaging systems.

• Serves as backup to process 543 and 20B forms requesting action be taken on user accounts, creates and maintains groups associated with each position number of KDOT employees, assigns and/or changes rights for individual user accounts and groups, grants user access to appropriate network drives, provides user access to KDOT Instant Messaging Solution (Office Communicator), and provides technical support to users of Communicator.

• Provides support to End User, Service Desk, and District Techs in troubleshooting and configuring scan devices, configures Axis and Savin Scan devices with area specific settings, creates reservations in DHCP console for scanner and print devices, communicates with EPS team to enable SMTP devices to communicate over exchange, and builds a database of Axis scan station configuration files for each office and updates scanner documentation. This position also updates device firmware and retrieves settings via FTP, configures file rights for scan to directory configurations, and clears print queues and troubleshoots escalated print issues.

View the full position description

Qualifications:

Minimum Qualifications:

• High school diploma or equivalent.

• One year of experience in advising and assisting computer users in a distributed computing environment.

• Education may be substituted for experience as determined relevant by the agency. Transcripts are required for education to be considered.

Preferred Qualifications:

• Dell Tech Certified.

• Experience with Dell Systems.

Post-Offer/Pre-employment Requirements:

• Kansas Tax Clearance Certificate required in accordance with Executive Order 2004-03. Each applicant (even non-residents) who is selected for a State of Kansas job vacancy must apply for a Tax Clearance Certificate within 10 days from the date of the offer letter by accessing the Kansas Department of Revenue's (KDOR) website at www.kdor.ks.gov/apps/taxclearance/Default.aspx .

If you need assistance with the tax clearance, please contact KDOR at (785) 296-3199 or by email at kdor_specialprojects@ks.gov

Recruiter Contact Information:

• Name: Tulsa Wade

• Email: KDOT.HQ.JobApps@ks.gov

• Phone: (785) 296-7242

Job Application Process

• First Sign in or register as a New User.

• Complete or update your contact information on the Careers -> "My Account Information" page.

*This information is included on all your job applications.

• Start your draft job application, upload other required documents, and submit when it is complete.

• Manage your drafted and submitted applications on the Careers-> "My Job Applications" page.

• Check your email and the "My Job Notifications" page for written communications from the Recruiter.

• Email - sent to the Preferred email on the "My Account Information" page.

• Notifications - view the Careers-> "My Job Notifications" page.

Helpful Resources at jobs.ks.gov: "How to Apply for a Job

• Instructions" and "How to Search for a Job

• Instructions"

Optional Documents for this Application to be Complete

Upload these on the Careers

• My Job Applications page

• Transcripts (if substituting education)
• DD214 (if you are claiming Veteran's Preference)

Upload these on the Attachments step in your Job Application

• Resume (or choose existing if you have one)
• Cover Letter

Helpful Resources at jobs.ks.gov: "How, What, & Where do I Upload Documents"

How to Claim Veterans Preference

Veterans' Preference Eligible (VPE): Former military personnel or their spouse that have been verified as a "veteran"; under K.S.A. 73-201 will receive an interview if they meet the minimum competency factors of the position. The veterans' preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determined by the hiring manager.

Learn more about claiming Veteran's Preference

Equal Employment Opportunity

The State of Kansas is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability, or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter.