Tech Support Consultant I

Job Posting

Important Recruitment Information for this vacancy

• Open until filled

Kansas State Board of Indigents' Defense Services (SBIDS)

Our mission is to fulfill the constitutional promise of a zealous defense by providing our clients with team-based advocacy that champions their human dignity and achieves just outcomes on their behalf.

SBIDS Current Job Openings

About the Position:

• Who can apply: Anyone

• Classified/Unclassified Service: Unclassified

• Full/Part-time: Full-Time

• Regular/Temporary: Regular

• Work Schedule: Monday-Friday 8:00 a.m.

• 5:00 p.m.

• Eligible to Receive Benefits: Yes

• Veterans' Preference Eligible: Yes

Compensation:

• Annual Salary Range: $41,080.00 - $54,932.80

Note: Salary can vary depending upon education, experience, or qualifications.

Employment Benefits:

• Comprehensive medical, mental, dental, vision, and additional coverage

• Sick & Vacation leave

• Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave

• Paid State Holidays

• Employee discounts with the STAR Program

• Retirement and deferred compensation programs

Visit the Employee Benefits page for more information

Position Summary & Responsibilities:

Position Summary:

The Kansas Board of Indigents' Defense Services (BIDS), through its regional public defender offices and assigned counsel program, represents adults charged with felonies who cannot hire an attorney. By supporting and elevating public defense in the State of Kansas, BIDS empowers its team to provide relentless representation and collaborative, holistic advocacy in service of client-centered outcomes.

BIDS is in the process of remaking its public defense model with a renewed emphasis on building public defense offices with an interdisciplinary team-based collaborative defense system that uses community connections and resources to better represent not just an individual's case, but the client as a whole.

The BIDS Administration Office supports the work of all BIDS employees and assigned and contract counsel. We are looking for dynamic, detail-oriented Technology Support Consultants who are passionate about the importance of public defense and are interested in aiding our efforts to support all BIDS employees, assigned counsel, and clients through the work of the Administration Office.

Job Responsibilities may include but are not limited to the following:

Technology Support Consultants will work with the agency's IT professionals to provide technical assistance to 19 public defender offices, the BIDS Administrative Office, and approximately 250 BIDS employees spread out across the State of Kansas.

That assistance ranges from addressing onsite computer and server equipment issues, phone systems support, database back-ups, on-site electronic evidence collection and storage assistance, email access, and various other criminal defense related applications and log-ins. Frequently, this position will also work with our public defender attorneys and support staff to address technical issues associated with electronic evidence collection, storage, and in-court defense-related technical issues for hearings and trials. This position requires some state-wide travel due to the number of individual offices this position will help support and the distance between those offices (spread out from Kansas City, Olathe, Chanute, Independence, Garden City, Hutchinson, Wichita, Salina, Junction City, and Topeka).

Qualifications:

Education

• Minimum of a high school diploma or equivalent

Licensing & Certification

• Must have a valid driver's license

Minimum Qualifications

• Six months advising and assisting computer users in a distributed computing environment is preferred.

• Education may be substituted for experience as determined by the agency.

Knowledge, Skills, and Abilities:

• Must be able and willing to develop the skills necessary to complete the tasks required, and become proficient in managing a range of tasks for the agency.

• Must be able to work independently and manage their time to complete tasks in a timely and efficient manner.

• Must be able to respectfully interact with colleagues and clients.

• Must have attention to detail.

• Must excel at frequent and comprehensive communication with employees.

• Must follow the highest standards of professional conduct. Must have a keenly developed and uncompromising set of personal and professional ethics.

• Must be able to maintain confidentiality and manage confidential information.

• Frequent local travel and occasional statewide travel may be required.

Recruiter Contact Information:

• Name: Bryan Crouch

• Email: bidsrecruiter@sbids.org

• Phone: 785-296-6631

• Mailing Address: 700 SW Jackson Street, Suite 500 Topeka, KS 66603

Applications will be considered on a rolling basis, and positions are open until filled.

Job Application Process

• First Sign in or register as a New User.

• Complete or update your contact information on the Careers> My Contact Information page.

*This information is included on all your job applications.

• Upload required documents listed below for the Careers> My Job Applications page.

*This information is included on all your job applications.

• Upload other required documents, and submit when it is complete.

• Manage your draft and submitted applications on the Careers> My Job Applications page.

• Check your email

• My Job Notifications for written communications from the Recruiter.

• Email - sent to the Preferred email on the My Contact Information page

• Notifications - view the Careers> My Job Notifications page

Helpful Resources at jobs.ks.gov: "How to Apply for a Job

• Instructions" and "How to Search for a Job

• Instructions"

Required Documents for this Application to be Complete

Upload these on the Careers

• My Job Applications page

• DD214 (if you are claiming Veteran's Preference)

Upload these on the Attachments step in your Job Application

• Cover letter

• Resume

• List of three professional references

Helpful Resources at jobs.ks.gov: "How, What, & Where do I Upload Documents"

Post-Offer/Pre-employment Requirements

As a condition of employment candidate(s) are subject to a pre-employment screening process which includes a criminal history background check and reference check of past and present employers.

Kansas Tax Clearance Certificate required in accordance with Executive Order 2004-03. Each applicant (even non-residents) who is selected for a State of Kansas job vacancy must apply for a Tax Clearance Certificate within 10 days from the date of the offer letter by accessing the Kansas Department of Revenue's (KDOR) website at www.kdor.ks.gov/apps/taxclearance/Default.aspx .

If you need assistance with the tax clearance, please contact KDOR at (785)296-3199 or by email at kdor_specialprojects@ks.gov

How to Claim Veterans Preference

Veterans' Preference Eligible (VPE): Former military personnel or their spouse that have been verified as a "veteran"; under K.S.A. 73-201 will receive an interview if they meet the minimum competency factors of the position. The veterans' preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determine by the hiring manager.

Learn more about claiming Veteran's Preference

Equal Employment Opportunity

The State of Kansas is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter.