Tech Support Associate

Chirotouch San Diego , CA 92140

Posted 4 months ago

We are an EHR and practice management software company looking for a Tech Support Associate to join our growing business. This position requires exceptional drive and forward-thinking, a high level of collaboration, multitasking capabilities and the flexibility to grow with additional responsibilities and respond quickly to changing priorities.

Candidates must excellent verbal communication skills.

Job Duties:

  • Ensure live calls are answered within 5 minutes

  • Perform fresh installation of the ChiroTouch platform on client servers

  • Work with Implementation team on all Tech Support related items

  • Perform Updates to the ChiroTouch software and troubleshoot issues that occur during the updates

  • Upgrade MSSQL to newer versions as clients move to newest version of ChiroTouch when applicable

  • Assist with CT Secure Cloud back up projects

  • Perform daily maintenance task involved with mainlining CT Secure online backup solution

  • Handle escalated issues from Product Support phone and chat team

  • Coordinate with peers to provide proper coverage for all appointments

  • Troubleshoot and solve networking issues (internally and client facing)

  • Track, monitor and provide detailed notes for all client interactions using Salesforce ticketing system

Qualifications:

  • 1-2 years of technical support experience

  • Strong technical computer skills and experience

  • Strong interpersonal skills

  • Works hard with little supervision

  • Detail oriented with exceptional documentation skills

  • Exceptional communication skills with emphasis on phone etiquette

  • Team player with customer service experience

  • Good understanding of SQL, DNS, RDP, SMTP, FTP, VM Ware, routers and firewalls

  • Working knowledge of all current Windows 7+ Server 2008r2+

  • Apple MAC OS, IPAD & Windows parallel knowledge a plus

The Company:

Integrated Practice Solutions, doing business as Chirotouch, is based in San Diego and was founded in 1999. Chirotouch is the leading provider of practice management software to the chiropractic profession. The company has experienced rapid and sustained growth through recent years and is looking for positive team members to join an exciting and encouraging culture. Chirotouch has a strong entrepreneurial feel and seeks individuals that are resilient, solution oriented, and comfortable working in a dynamic and fast-faced environment.

IPS is an equal opportunity employer in a right to work state, providing employees with medical, dental, and vision insurance coverage, a 401k retirement savings program with up to a 4% company match, flexible spending account (FSA) for health care costs, vacation and other paid time off. The only requirement is to be your best and bring out the best in others, while keeping focused attention on making the best environment possible for our clients.

No Agencies Please


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Tech Support Associate

Chirotouch