Tech Support Analyst

Modspace Baltimore , MD 21203

Posted 3 weeks ago

We're READY TO WORK, are you?

WillScot seeks an agile and responsive Technical Support Analyst to join the IT team in our Baltimore, MD North American headquarters.

WHO WE ARE:

WillScot (NASDAQ WSC) is the industry leader in providing storage solutions and modular workplace solutions to customers across North America. Our buildings are used for a variety of applications from construction trailers, to portable classrooms, even medical facilities Chances are you've been in a WillScot building recently! Read more about our opportunity below and if you're READY TO WORK, apply today!

WHO WE NEED:

This is a critical, service-oriented role enabling WillScot internal customers to reach and support our external customers! We need a team-player driven to stay engaged in current IT issues and to demonstrate urgency to keep our business efforts focused on service delivery! Hard work, talent, and the will to succeed count at WillScot. We're seeking people passionate about their career and excited to provide our customers a level of service unmatched in our industry!

ABOUT THE JOB:

The Tech Support Analyst provides call center support to WillScot employees in all offices across the United States, Canada, and Mexico for end user issues which include general hardware, software, OS deployments and incidents as well as some network and general software support and regular maintenance activities. As the face of the IT Department, the Tech Support Analyst is expected to maintain a professional and strong customer focus.

WHAT YOU'LL BE DOING:

  • Demonstrate strong verbal and written customer service skills when assisting internal and external customers or contractors.

  • Troubleshoot end-user and branch issues and assist with security and first level application support for enterprise applications.

  • Support all end user hardware including user endpoints, printers and phones. Support Windows OS, iOS and Android

  • Active Directory administration experience required

  • Work closely in support of other teams within IT

  • Document Technical Procedures.

  • Assist in SOX reporting activities

EDUCATION AND QUALIFICATIONS:

  • Associate's degree in Computer Science, IT certification such as A+, Net+ or HDI Certification, or 5+ years of IT support experience.

  • Strong organizational skills, keen attention to detail, and strong desire for quality.

  • Ability to effectively prioritize and execute tasks in a high-pressure environment.

  • Experience working in a team-oriented, collaborative environment.

  • Problem solving and prioritizing competing priorities.

  • Excellent written and oral communication skills.

  • Excellent listening and interpersonal skills.

The opportunity to advance your career is ready for the taking at WillScot; if you're READY TO WORK, apply today!

See more about WillScot and what we do on our YouTube Channel!

WillScot offers all full-time employees great work/life balance and a comprehensive benefits package.

  • US Employees start with 25 paid leave days a year: 11 vacation days, 2 personal days and 12 holidays annually!

  • WillScot's 401(k) plan offers immediate enrollment and a generous match

  • We offer excellent medical, prescription, dental and vision plans with generous HSA funding

  • You receive paid disability and term life insurances and an employee assistance program

  • Tuition Reimbursement, Rewards and Recognition Programs, and Employee Discount Programs

Collaboration Excellence Empowerment Innovation

WillScot, headquartered in historic Fell's Point, Baltimore, MD, is a leading provider of space solutions for the construction, education, energy, industrial, commercial/retail, healthcare, and government markets. We serve ~50,000 customers with space solution needs daily, through a network of 100+ branch locations throughout North America.

Our legacy is rooted in product innovation, a reputation for exceptional customer service, effective management of business operations, and the ability to attract and retain the industry's most talented staff and management team. Our values guide us to achieving our true potential and create an inclusive work environment which allows every person to thrive.

WillScot is an Equal Opportunity Employer: AA/EEO/W/M/Vet/Disabled.

For more information visit our website at www.willscot.com.


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Tech Support Analyst

Modspace