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Tech Support Agent 2018

Expired Job

Wave Electronics San Antonio , TX 78201

Posted 4 months ago

The main purpose of this position is to provide quick and courteous technical support to the customer for any product sold by Wave in an individual capacity or as an integrated system of separate parts. Must be able to explain to customers of various technical abilities the knowledge of operation of a product(s) capabilities and limitations. Communicate with sales team in a professional and timely manner to advise them of any products that a customer might need in addition to their purchase. Log all calls and support issues in the appropriate database software with thorough notation of the problem and solution. Provide reports to the Technical Support Manager weekly of any recurring problems in a product(s)

  • Able to communicate in an effective manner
  • Be able to provide support in a reasonable manner for all products sold
  • Must be able to quickly solve problems and provide solutions.
  • Responsible for maintaining organized, clean, and safe work place.
  • Provide a weekly report to the Tech Support Manager of any recurring issues with product(s)
  • Log all calls with detailed information about the problem and solution in SMP (or current data management software)

Requirements

The Technical Support Rep must have at least 2 years experience as a field tech or in tech support for Audio Video or Security equipment installation, router and general non-commercial network implementation, as well as an understanding of general integration system design. Direct customer relation skills whether phone based or in person.

General computer software proficiency is required (such as MS Office, Outlook Mail etc), specific log software and information database will be taught on the job.

Benefits

Our benefits include:

401K 3% match

paid vacation after first year

medical, dental, and vision insurance plans available

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Tech Support Agent 2018

Expired Job

Wave Electronics