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Tech Support 2

Expired Job

Datamatics Consultants, Inc. Richmond , VA 23230

Posted 2 months ago

C575-AV/Video Tech Support 2

Job location: Richmond, VA
Contract type position
Start Date: 10/08/2018
End Date : 06/28/2019

Job Description:

IT Support Technician to provide Audio Visual (AV), Video Teleconferencing (VTC), and end user support services

DUTIES AND RESPONSIBILITIES:

Provides technical support for VTC conference call monitoring, performance reports, troubleshooting of AV/VTC issues and audio/video conferencing related issues

Install and configure VTC codec equipment and support of desktop or room based VTC suites

Upgrade current software and hardware already in operation

Works directly with customers to assist in setup/break down and operation of electronic presentations via audio/video conference equipment

Works directly with customers to assist in managing and fixing desktop, laptop, tablet, and mobile devices as they relate to AV/VTC functions

Schedule, setup, monitor point-to-point, multi-point, dry run, and ad-hoc audio/video conference

Performs video camera and audio recordings

Performs media editing for customer playback, archiving, and publishing final formats to support special events and conferences as video production team

Sets up and operates audio system for live events and ceremonies, and assist video production requirement

Train techs and end users to operate AV/VTC equipment

Conducts site surveys to establish AV/VTC equipment customer requirements

Must be able to lift and/or carry no more than 50 pounds of AV/VTC equipment

Job requires some travel and overnight stays

Perform administrative tasks such as inventory tracking, checklists, forms, and meeting binders

REQUIRED EXPERIENCE:

At least three years current experience

REQUIRED SKILLS:

Windows 7/10, Microsoft Office, Project, Visio, SharePoint, Gmail MAC & PC Audio/video editing software
CERTIFICATIONS DESIRED:

Crestron, Cisco/Tandberg, Polycom, Microsoft

Required skills:

Install and configure VTC codec equipment and support of desktop or room based VTC suites- 3 Years
Windows 7/10, Microsoft Office, Project, Visio, SharePoint, Gmail, MAC & PC Audio/video editing software - 3 Years
High Level of Customer Service- 5 Years

Skills:
Install and configure VTC codec equipment and support of desktop or room based VTC suites;Windows 7/10, Microsoft Office, Project, Visio, SharePoint, Gmail, MAC & PC Audio/video editing software
Contract


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Tech Support 2

Expired Job

Datamatics Consultants, Inc.