Tech Relationship Manager 4 - Resourcing Strategy Liaison

Wells Fargo Chandler , AZ 85249

Posted 4 months ago

Job Description:

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure footprint; provides information security; and enables continuous banking access through in-store, online, ATM, and other channels to Wells Fargo's more than 70 million global customers.

This position is a key role for Enterprise Information Technology and Technology Resource Optimization (TRO) in the Resource Strategy area. The incumbent assist in the development, planning, implementation and governance of a complex, cross-functional Resource Strategy for EIT. This will entail development and governance of projects, tools, and processes to enable forecasting of resource demand and capacity in accordance with established EIT goals and resource plans. The incumbent will partner with EIT leadership and business offices, Global Delivery Risk, HR, and other stakeholders to assist in aligning EIT's resource plans with established strategies, planned projects and initiatives, risk, corporate property plans, talent acquisition, and capability development.

This position will interact with the most senior levels of management across EIT and the enterprise to support Resource Strategy in the cross-functional programs and initiatives, including the head of EIT and direct reports.

This role is part of Technology Resource Optimization within the Business Performance team in Enterprise Technology Operations. The Business Performance team will drive stronger and more efficient practices across technology, enabling more effective Technology Resource Staffing, Vendor Management Operation and Third Party Risk Management.This team will drive rigor and compliance across EIT, enabling stronger decisioning and fact based discussions.

Objectives for this Role

  • Serve as the liaison between assigned EIT LOBs and the TRO single point of contact on all resourcing needs, including Wells Fargo employees, Managed Resources, SOWs, and the EGS Transition process

  • Collaborate with and enable EIT LOB leaders to define Target Resource Model and develop the road map for assigned EIT LOBs based upon the skills, needs, direction, location, and specific business requirements for those LOBs

  • Define Resource Compliance and Risk requirements, issues and risks for assigned LOBs to drive compliance across EIT for various resourcing channels

  • Enhances transparency of EGS onboarding processes by sharing best practices and collaborating with Global Services Program Office to drive shorter transition timelines and increased capabilities offshore

  • Assist in development, implementation and governance of tools and process that enable EIT's Resource Strategy

  • Maintains regular contact with senior management within Technology and supported business unit

  • Conducts research and analysis of competitive market environment for innovative business products and services, regulatory/compliance issues, and implications of new implementations.

  • May provide leadership to less experienced staff

Required Qualifications

  • 10+ years of technology delivery and relationship management experience with a client organization

Desired Qualifications

  • Relationship management experience delivering technology services between one or more internal technology organizations large internal lines of business

  • 4+ years of information technology experience

  • Ability to influence and build relationships with LOB stakeholders, technology CIO leadership, external service providers, and architecture teams

  • Ability to present complex concepts to senior management

  • Excellent verbal, written, and interpersonal communication skills

  • Knowledge and understanding of contingent staffing or human resource policies/processes related to nonemployee procurement

  • Strong vendor management skills

  • Management experience in an matrixed organization environment

  • Ability to influence, partner, and negotiate with senior business leaders to gain commitment to accomplish business goals

Other Desired Qualifications

  • ITILv3, PMP, or related IT certifications a plus (Scrum, SAFe, etc.).

  • 5-7 years leadership and/or management experience in a technical / service delivery environment.

  • 3+ years of management consulting experience at a top-tier consulting firm

  • Knowledge and understanding of offshore operations processes

  • Experience supporting or directing offshore information technology teams

  • Experience in management / creation of Statements of Work

  • Experience with demand planning for projects/organizations to include capacity and utilization analysis

  • Demonstrated experience in developing and delivering strategic roadmaps.

  • Demonstrated presentation skills to a variety of audiences from key stakeholders to executive management

  • Excellent analytical skills with high attention to detail and accuracy.

  • Experience delivering results in a fast-paced, deadline driven environment

  • Problem solver adept at driving issues to solutions and gaining alignment from several stakeholders

Job Expectations

  • Flexibility to frequently be on call beyond normal working hours

  • Ability to work additional hours as needed

  • Ability to travel domestically and internationally

  • Ability to travel up to 15% of the time

Salary Information

The salary range displayed below is based on a Full-time 40 hour a week schedule.

AZ-Chandler: Min: $112,700 Mid: $161,000

NC-Charlotte: Min: $112,700 Mid: $161,000

NC-Charlotte: Min: $112,700 Mid: $161,000

Street Address

AZ-Chandler: 2600 S Price Rd

  • Chandler, AZ

NC-Charlotte: 1525 W Wt Harris Blvd

  • Charlotte, NC

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.


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Tech Relationship Manager 4 - Resourcing Strategy Liaison

Wells Fargo