Tech Ops Engineer
Are You Uncommon?
We're on the hunt for an experienced Tech Ops Engineer who ranks in the top quartile among their peers. Someone who has a highly competitive and entrepreneurial mindset that is wired with a team-first attitude, has no problem rolling up their sleeves to execute their missions, and can modulate between leading and following as needed. You will serve as the Tech Ops Engineer.
What You'll Be Doing
At Solera, we believe in providing clarity and focus to what our team members are responsible for their mission. The 80's, as we call them at Solera, are the employee's priorities associated with their role or mission. The mission 80's for this role, are:
Support all clients by assisting HelpDesk in escalated tickets meeting a case resolution of 95%. Complete Technical Implementation of new clients and integrating DMS' with a case resolution of 95%, also impacting 30 days to revenue. Identifying and documenting product defects, escalating issues to Engineering with correct priority allowing for a timely fix impacting Engineering SLAs
Are You Qualified?
2+ years of experience in a customer service role
Prefer technology schooling or experience
Ability to work independently
Ability to work in a team environment
Strong written and verbal English communication skills
Must be able to work either of the following shifts: - 6am-2:30pm (MST) - 8:30am-5pm (MST)
Ability to effectively and accurately communicate to customers (written and speech)
Drive departmental KPI's by handling as many inbound calls as possible while still providing world class service
Ability to quickly identify and escalate 'work stoppage' or 'hard down' issues to Tier 2 technicians
Can work independently with little oversight
Equipment and Technology Used and Skills needed:
SQL basics (services and users)
Operating System understanding (windows, macOS, etc.)
Outlook organization and communications skills
It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company's needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.
Ability to sit for multiple hours at a time and to work multiple hours a day at a computer keyboard;
Ability to remain alert and focused during the workday.
All other related and/or additional responsibilities that may be required or assigned.
Any equivalent combination of education and experience which provides the applicant with the knowledge, skills, and abilities required to perform the job will be considered.
We believe that offices should be destinations where people want to be places where people want to work, play and, collaborate. That is why we spend a lot of time on enhancing our workspaces. Solera's work environments are intersections of the old and the new of the past, present, and future. They are spaces designed to stimulate creative thinking, innovation, and cross-functional collaboration.
We also embrace wellness. Whether it is our onsite or offsite workout centers, nutritional meals and beverages, or endless snacks for focus and energy. This wellness plan is our commitment to healthy living, which spans across our office environments.
EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.
Solera Holdings, Inc