Tech Lead - Experience-Based Acceleration Program - Americas

Amazon.Com, Inc. Arlington , VA 22201

Posted 2 months ago

Experience-Based Accelerators (EBAs) are a leading AWS customer program designed to provide 'learn-by-doing' workshops that help large enterprises experience new ways of working, communicate, ignite initiatives, and remove barriers to internal transformation.

EBAs are immersive engagements which change the way customers work - from legacy siloed teams to cross-functional empowered teams; from waterfall project-based focus to iterative product-based execution; long-lead analysis to bias for action. For each EBA engagement, cross functional customer teams and AWS SMEs are collocated for 3-5 days, focused on delivering specific outcomes and starting their transformation journey.

The EBA Tech Lead (ETL) identifies customers who could benefit from an EBA engagement, scales program delivery, deploys a unified EBA process, coordinates large scale deployments and projects, and is measured in the impact that EBAs have on customers. Coaching Strategists, Technology Leaders, and Customers, this role will have cross-AWS visibility by driving alignment for cloud acceleration in our enterprise and global multi-national customers.

The successful candidate must be comfortable individually driving cross-team efforts and defining well-considered objectives and metrics to guide decision-making and affect change. Leading by example, the candidate will coach other AWS delivery teams, Partners, and Customers to provide clear vision and technical direction for diverse engineering and business leaders at all levels, leveraging strong verbal and written skills. This Tech Lead will also coach how to partner with c-level to report progress, or push back and co-own escalations while assuming the coaching role across multiple deliverables.

Additionally, an EBA Tech Lead is expected to coach others in strategic decision processes. They can explain how to seek out and clearly communicate relevant data to support complex business decisions, and drive the right recommendations in a highly collaborative and effective fashion. They can create plans that have objective, measurable success criteria and clearly communicate progress and outcomes. They anticipate the gaps between teams, processes, and identify common roadblocks to help the organization consistently accelerate. The Tech Lead is obsessed with customer success and quickly develops a keen sense for customer needs and improvement opportunities.

Core Responsibilities:

Scale and coach the EBAs resources (AWS, Partners, Customers) to:

  • Gather knowledge, define projects, and coordinate execution across multiple global partner teams

  • Identify and produce appropriate business metrics, and continually assess them to improve over time

  • Lead and coach Agile delivery mechanisms in non-traditional areas of focus

  • Apply expertise in strategic discussions, keeping all stakeholders productively engaged

  • Concisely represent our organization to business leaders and technical staff at all levels of the company

  • Prepare and present detailed, written technical information for internal and external audiences

  • Demonstrate exceptional judgment, integrity, business acumen, and communication skills

  • Negotiate and coordinate with cross-functional organizations

  • Bachelor's Degree or equivalent experience

  • 10+ years of Technical Program Management or Management Consulting

  • Experience in Agile software development organization

  • 5+ years of technology enabled Enterprise transformation

  • Working knowledge and proven track record of success with analytical problem solving methodologies and programs

  • 10+ yrs in project management with a focus on driving programs and obtaining stakeholder buy-in; ability to negotiate and communicate across all levels of the organization

  • Demonstrated ability to make disruptive recommendations that challenge the status-quo and enable decisions to drive significant organizational change

  • Excellent presentation skills, dynamic approach with the ability to translate theory into practical application

  • Demonstrated skills leading and influencing global business partners

  • Customer Obsessed

This role can be positioned out of either our New York, VA, Seattle or San Francisco Offices.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

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Tech Lead - Experience-Based Acceleration Program - Americas

Amazon.Com, Inc.