Energy Transfer Partners, L.P. (NYSE: ETP) is a master limited partnership that owns and operates one of the largest and most diversified portfolios of energy assets in the United States. Strategically positioned in all of the major U.S. production basins, ETP owns and operates a geographically diverse portfolio of complementary natural gas midstream, intrastate and interstate transportation and storage assets; crude oil, natural gas liquids (NGL) and refined product transportation and terminalling assets; NGL fractionation; and various acquisition and marketing assets. ETP's general partner is owned by Energy Transfer Equity, L.P. (NYSE: ETE).
Essential Duties & Responsibilities:
Provides local and remote assistance to end-users laptop, desktop, mobile devices and other technology as required. May include some consulting, gathering and analysis of requirements and recommending solutions.
Tier 2 support of enterprise clients (desktops and laptops) and client application systems.
Provides business continuity support for end-users - life cycle support for the client PCs, configure/support clients and user assistance as needed.
Documents issues and resolutions within the enterprise ticket tracking system and/or knowledge base.
Assists with maintaining corporate client standards and standardized processes, including the installation, maintenance and enhancements for the configuration of existing and proposed systems.
Configures and deploys new workstations, printers, and software.
Provides onsite support for client printer configurations and other IT related support tasks as needed.
Maintains current documentation on end-user computing applications and computer asset inventory.
Follows standards, best practices and processes for the company, department and team.
Basic knowledge of several technical skills for client support.
Will be included in the rotations for on-call on a routine basis.
Good knowledge of workstation systems, Operating systems, Microsoft Products, and Outlook
Familiar with Apple and Android environments for phones and tablets.
Can resolve basic problems related to client software and configurations.
Customer service skills and professionalism for interacting with users required, as well as the ability to function within and contribute to a strong team environment. Must enjoy assisting customers through issues on the telephone as well as in person.
Lifting 50 lbs. occasionally
Equal Opportunity Employer/Disability/Vet