Tech - IT Client Technology

Energy Transfer Dallas , TX 75201

Posted 2 months ago

Energy Transfer Partners, L.P. (NYSE: ETP) is a master limited partnership that owns and operates one of the largest and most diversified portfolios of energy assets in the United States. Strategically positioned in all of the major U.S. production basins, ETP owns and operates a geographically diverse portfolio of complementary natural gas midstream, intrastate and interstate transportation and storage assets; crude oil, natural gas liquids (NGL) and refined product transportation and terminalling assets; NGL fractionation; and various acquisition and marketing assets. ETP's general partner is owned by Energy Transfer Equity, L.P. (NYSE: ETE).

Essential Duties & Responsibilities:

  • Provides local and remote assistance to end-users laptop, desktop, mobile devices and other technology as required. May include some consulting, gathering and analysis of requirements and recommending solutions.

  • Tier 2 support of enterprise clients (desktops and laptops) and client application systems.

  • Provides business continuity support for end-users - life cycle support for the client PCs, configure/support clients and user assistance as needed.

  • Documents issues and resolutions within the enterprise ticket tracking system and/or knowledge base.

  • Assists with maintaining corporate client standards and standardized processes, including the installation, maintenance and enhancements for the configuration of existing and proposed systems.

  • Configures and deploys new workstations, printers, and software.

  • Provides onsite support for client printer configurations and other IT related support tasks as needed.

  • Maintains current documentation on end-user computing applications and computer asset inventory.

  • Follows standards, best practices and processes for the company, department and team.

  • Basic knowledge of several technical skills for client support.

  • Will be included in the rotations for on-call on a routine basis.

  • Good knowledge of workstation systems, Operating systems, Microsoft Products, and Outlook

  • Familiar with Apple and Android environments for phones and tablets.

  • Can resolve basic problems related to client software and configurations.

  • Customer service skills and professionalism for interacting with users required, as well as the ability to function within and contribute to a strong team environment. Must enjoy assisting customers through issues on the telephone as well as in person.

  • Lifting 50 lbs. occasionally

Preferred Skills:

  • Dedication to quality customer service. Good communications skills, excellent telephone etiquette and an ability to deal effectively with customers, vendors, peers and management. Must have a desire to work in a team environment.

Equal Opportunity Employer/Disability/Vet

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Technology Service Tech I (Midland TX)

Ricoh Americas Corporation

Posted 2 days ago

VIEW JOBS 11/13/2018 12:00:00 AM 2019-02-11T00:00 POSITION PROFILE Services and repairs a variety of company products and systems at customer locations usually within a specific geographic area. A Technology Service Technician is capable of handling a full workload in a standalone and or networked environment. Position requires Industry Certs JOB DUTIES AND RESPONSIBILITIES * Achieves expected productivity levels associated with assigned workload and level of experience. * Manages territory, inventory and customer relationships. * Demonstrates excellent technical and customer relation skills. * Actively drives revenue generating opportunities through supply leads, contract sales, network support contract leads, equipment and print assessment leads. * Actively participates in Ricoh Extra Value program opportunities as defined, (CS212, etc) and bills accordingly. * Actively seeks opportunity for the field sale of small MFP/Printers. * Demonstrates ability to navigate company websites such as RWorld, TSRC, and RFG Esource to retrieve information / documentation as needed to troubleshoot and repair equipment. * Demonstrates Technical Expertise * Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on assigned equipment. * Trains Technology Services personnel on IT Services offerings and solution identification to help improve/increase their proficiency and effectiveness in the application of diagnostic techniques and solutions. * Interface and train with less experienced service technicians, and assist in completion of certifications in line with their career path. Provide mentoring or tutoring within TS teams to improve overall team capabilities. * Provide comprehensive technical support on advanced technologies in the IT network environment and can assist in the development and delivery of technology and skills development seminars. * Actively participates in Ricoh Extra Value program opportunities as defined, (CS212, etc) and bills accordingly. * Assists local service teams and FTSM as needed in all aspects of Ricoh business. May be tasked to lead projects or initiatives. Maintains productive, professional relationship with all company personnel. * Proactively seeks volume building opportunities that result in increased utilization of Ricoh equipment, supplies and services. * Performs Basic Connected installations, sets up IP addresses, downloads printer drivers and provides customer training on printing functions. * Performs troubleshooting and repairs or replaces equipment components as necessary on equipment that Ricoh supports. * Demonstrates required digital competencies associated with assigned products and level assignment. * Understands and promotes the use of performance equipment management/monitoring hardware, software, or applications * Completes technical training on new equipment as assigned. * Gains and holds certifications as required by company management assignment. * Demonstrates a good working knowledge of company supplied communication/testing devices such as computers and smart phones/tablets. Demonstrates the ability to use these devices to glean diagnostic and troubleshooting information as needed to repair equipment assigned. * Manages Territory * Effectively executes all required territory management and call handling procedures, using current field call management requirements.. * Works closely with sales partners to maximize equipment leads and upgrade opportunities. * Maintains and manages own parts inventory with a high degree of accuracy. * Adheres to territory back-up plans. * Completes all required administrative tasks in an accurate and timely manner. * Complies with all company policies. * Customer Service * Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed. * Provides technical assistance to less experienced technicians. * Exhibits professional appearance and demeanor at all times. * Maintains productive, professional relationship with all company personnel. * Is positive and a contributing team member. * Responsible for maintaining a "car stock" inventory. * Understands and promotes the use of "MyRicoh" among customer base. * Performs other duties as assigned QUALIFICATIONS (Education, Experience, and Certifications) * Typically Requires: * Requires journeyman level technical knowledge typically gained through completion of technical school and 2+ years of related experience. * Requires a valid state driver's license and minimum level of auto insurance coverage per company policy, as position entails extensive use of personal car while on company business. * CompTIA A+ and IT Fundamentals Certifications. Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled. Ricoh Americas Corporation Dallas TX

Tech - IT Client Technology

Energy Transfer