Tech Help Student Assistant Fall 2023-Spring 2024

Job Title Tech Help Student Assistant Fall 2023-Spring 2024 Department The Help Center Job Description/Duties

Student staff duties include but are not limited to providing telephone and occasionally face-to-face customer service to our campus community including students, faculty, and staff.

Some of the daily tasks include:

• troubleshooting myRedDragon access
• assisting with password resets
• configuring mobile devices to the SUNY Cortland network
• assisting with Microsoft Office applications
• troubleshooting general hardware and software issues
• gathering the required information to escalate any ticket that the student is not able to resolve on their own

Days/Hours Needed

Monday to Thursday 7:45 a.m. to 8:00 p.m.

Friday 7:45 a.m. to 5 p.m.

Saturday 10 a.m. to 4 p.m.

Sunday Noon to 8 p.m.

• All tech students are required to attend a full day training session prior to the start of the fall semester, typically the Friday before classes begin
• A minimum availability of 10 hours per week is required

Campus Location/Bldg.

The Help Center/Memorial Library

Required Qualifications

• Must be a current SUNY Cortland student

• Eagerness to provide customers with technology help

• Willingness to learn new technologies

• Good written and verbal communications skills

• Experience troubleshooting issues on PCs or Apple computers

• Experience troubleshooting issues on smartphones

Preferred Qualifications

• Experience using SUNY Cortland web-based applications (i.e., Outlook Web Access email, Microsoft Office 365, Brightspace, Blackboard, and myRedDragon)

• Intermediate or advanced knowledge of PC and/or Apple Computers

• Intermediate or advanced knowledge of iPhone (iOS), Android, and/or other smart phones/tablets

• Experience working with multiple web browsers

• Experience with troubleshooting network connectivity issues

• Experience using Microsoft Office Suite (i.e. Word, Excel, PowerPoint)

Physical Demands Special Conditions for Eligibility Contact Name(s) & Email(s)

Peter Dawes

Peter.Dawes@cortland.edu

Salary Grade C-Other (Specify Below) Salary $15.50/hour

Posting Detail Information

Posting Number SA22117 Review Start Date Open Date 08/01/2023 Close Date 05/31/2024 Open Until Filled No Special Instructions to Applicants