Tech - Desktop Support Engineer

JOB OVERVIEW:

Are you a tech-savvy professional passionate about keeping systems running and users satisfied? This fully on-site, daytime role requires someone who thrives in a dynamic, fast-paced warehouse environment. This onsite role requires someone who thrives in a dynamic, fast-paced office environment. You will play a critical role in providing hands-on technical support, managing IT infrastructure, and resolving complex network issues that impact daily operations. Your workdays will be diverse, including troubleshooting issues for end-users, managing and configuring computer systems, and promptly addressing helpdesk tickets. This position includes an on-call rotation every 6-8 weeks, offering the opportunity to showcase your problem-solving skills. At Backcountry, we value professional growth and offer clear paths for career advancement. Join us and help shape the seamless technology experience that keeps Backcountry at the forefront of outdoor and recreational activities.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Provide technical support for hardware/software issues in warehouse and office environments

• Install, configure, and maintain computer systems and software

• Collaborate with IT for software updates and seamless integration

• Troubleshoot network connectivity

• Handle daily support requests, from issue identification to resolution

• Maintain records of support requests and resolutions

• Create/update technical documentation and train end-users

• Must be able to lift 30 lbs and be on your feet frequently to support our large facilities

QUALIFICATIONS, SKILLS & ABILITIES:

• Associates in IT, IS, Computer Science or related field (or equivalent experience)

• Proven experience as a Desktop Support Engineer or in a related Helpdesk role

• Knowledge of Windows, macOS, iOS, and Android; ability to troubleshoot hardware/software issues

• Familiarity with network protocols

• Comfortable working around machinery and conveyors in a warehouse environment

• Excellent problem-solving, customer service, and interpersonal skills

• Ability to explain technical concepts to non-technical users

• Experience with Microsoft Intune, Active Directory, jamf, M365, Sharepoint, and Jira, Zoom is a plus

• Knowledge of VSphere/Horizon, Google Cloud, Teams, Linux, PCI Compliance is a plus

• Relevant certifications (e.g. CompTIA A+, Network+; MCA's - Win Server, M365, jamf, etc) are a plus

SCHEDULE:

• Mon-Fri; OT as Needed; On call rotation [1 week primary, 1 week secondary] every 6-8 weeks; Must work weekend of Cyber5 [Fri-Mon]. #LI-JH1

#BLP #LI-MD1