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Tech Customer Service Rep 07

Expired Job

Vista Outdoors Hamilton Methodist Church Historical , MT 59741

Posted 5 months ago

Join our talented team. Employees at Vista Outdoor are passionate and committed to delivering quality products to our customers. Our culture centers on an engaged and accountable workforce. Our goal is to attract and retain a diverse workforce: rich in talent, background, ideas and experience.

Responsibilities and Qualifications

The Position: Customer Service Technician

Shifts: Monday Friday (9/80 schedule)

Our Blackhawk Manhattan, Montana facility is seeking a Customer Service Technician to add to our team. The Customer Service Technician is responsible for customer Technical service issues related to the Holsters, Night-Ops, Tactical Knife, and Suppressor product lines. Ability to utilize soft skills, problem solving, and product knowledge to assist customers effectively. Support quality department as needed

Including but not limited to

Job Requirements:

  • Answer and assist all calls received into the Customer Technical Service Department.

  • Proper processing of all telephone, web and prepaid orders.

  • Properly and professionally responds to email in timely manner which include technical questions, order status, availability of product and authorized dealer referral questions.

  • Prompt and accurate responses to voice mail messages.

  • Responsible for providing RMA numbers to customers for returns and warranty issues.

  • Correctly entering new and previous customer information in Customer Maintenance.

  • Responsible for meeting goals that are set forth by management goals to be determined at a later date.

  • Initiates all Post Office or UPS package claims internally.

  • Attends product training and passes new and correct information to fellow CSR's.

  • Must allow customer service processes videotaping.

  • Assists with technical questions and order processing for phone-in orders

  • Resolve customer complaints in a timely professional manner

  • All other duties assigned by supervisor


  • HS diploma/GED

  • No disciplinary action above level 1 for past 12 months

  • Minimum 12 months employment at Vista Outdoor-Manhattan(internal applicant)

  • Ability to pass ATF gun control act background check

  • Minimum of 12 months verifiable experience with guns and or Blackhawk Shooting Accessories products

  • Minimum 12 months verifiable experience in a technical customer support problem solving role.

  • Minimum 12 months experience in a role requiring accurate data entry

  • Strong written and verbal communication skills utilized in a professional environment

  • Strong and clear interpersonal skills

  • Ability to work in a team environment

  • Experience with customer conflict resolution while maintaining professional demeanor (preferred)

  • Experience utilizing Microsoft AX or similar system as well as other Microsoft Office programs

  • Ability to make logical decisions in a dynamic, and at times, ambiguous work environment

Additional desirable qualifications

  • Post high school education

  • Experience in a customer service call center setting

  • Experience with call center software

  • Experience working in a collaborative environment

We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, tuition reimbursement, and the ability to add value to an exciting mission!

Equal Opportunity Employer Minorities/Females/Protected Veteran/Disabled

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Tech Customer Service Rep 07

Expired Job

Vista Outdoors