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Tech Client Technology ITS

Expired Job

American Water Company Chattanooga , TN 37402

Posted 2 months ago

Founded in 1886, American Water is the largest and most geographically diverse publicly traded U.S. water and wastewater utility company. With headquarters in Voorhees, N.J., the company employs over 7,000 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to an estimated 15 million people in 46 states and Ontario, Canada. To learn more about American Water and additional career opportunities, visit www.amwater.com.

Primary Role

Responsible for assisting senior ITS personnel with ensuring that all hardware platforms, operating systems, utilities, and related tools and devices are available for successful management of production schedules and service levels. Assists with analyzing and evaluating system malfunctions and takes appropriate action to correct systems as directed. Escalates malfunctions to level II or level III support when necessary, documents problems and resolutions. Maintain asset inventory.

Key Accountabilities

Field Support Responsibilities:

  • Provides maintenance and support for client products, peripherals, servers, mobile devices, networks and physical moves.

  • Provides maintenance, installation, and support for client software.

  • Configures, deploys and implements new assets and/or lifecycle replacement.

  • Applies and enforces all Change Management policies and procedures.

  • Provides 24 x 7 after hours technical field support.

  • Provides data to assist with root cause analysis process when solving problems.

  • Works with vendor support for hardware and software resolutions.

  • Maintains knowledge database to enhance quality of problem resolutions.

Asset Management:

  • Performs & audits all asset inventory for assigned locations

  • Keeps all associated inventory data current.

  • Identifies all missing assets via cross referencing

  • Completes asset retirements as defined

Process Improvement and Documentation:

  • Escalates deficiencies in technical processes and inform Management.

  • Documents and maintains local software installs and all site surveys.

Governance

  • Ensures IT standards are being adhered to within their respective regional support areas.

  • Documents all non-compliance to standards issues and escalates to ITS Regional Client Manager.

Knowledge

  • Strong knowledge and experience related to computer systems, computer peripherals and technologies.

  • Knowledge of current Microsoft server operating system platforms and current Microsoft PC operating system platforms.

  • Strong knowledge of various mobile devices (i.e. blackberries, smart phones, air-cards, toughbooks).

  • Thorough knowledge of Microsoft Office products, (e.g., word processing, spreadsheet, presentation, data base, project planning, etc.)

  • Knowledge of wide and local area networks, and associated hardware.

  • Knowledge of VoIP and telephony.

Skills

  • Strong written and verbal communication skills along with the ability to absorb and present large amounts of detail through various forms of communications to any level of business users, IT management, or technical role.

  • Must be self-directed and able to work effectively in a diverse team environment with little to no direct supervision.

  • Strong client relations/customer service skills required.

  • Demonstrated time management and organizational skills.

  • Demonstrated ability to meet stringent deadlines.

  • Ability to work on a team and contribute to the team's achievement of objectives and goals.

  • Demonstrated analytical, problem-solving, planning, organizational, critical thinking and risk management skills.

  • Demonstrated ability to facilitate complex discussions in a mixed technical and business team environment.

  • Strong planning, prioritizing, time management and organizational skills.

Competencies

Functional / Technical Skills

Learning on the Fly

Organizational Agility

Problem Solving

Time Management

Experience / Education

Experience:

  • Typically has 3+ years of IT work experience with demonstrated working knowledge of basic to moderately complex hardware and software products and problem solving/troubleshooting skills.

  • Experience working effectively as a team member with minimal supervision on projects to ensure the high quality of the delivered software.

  • Experience in the development of trouble shooting scripts.

  • Experience with the utility industry is desirable, but not required.

  • Experience providing maintenance and support for moderately complex client products.

  • Experience effectively managing multiple tasks/projects, concurrently.

  • Experience working effectively as a team member with minimal supervision on projects to ensure the high quality of the delivered software.

  • Experience with the utility industry is desirable, but not required.

Education:

Minimum of Associate Degree required in a computer-related field.

Bachelor's Degree in a computer-related field highly desired. 4-5+ years related work experience (preferably within a call center environment) may be considered in lieu of degree.

Licenses & Certifications

MCP required

MCTS: Windows 7 preferred

Work Environment

High pressure/time sensitive environment

Travel Requirements

Up to 50% travel as required.

Physical Requirements

Must be able to lift up to 55 lbs.

Join American Water...We Keep Life Flowing

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.


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Tech Client Technology ITS

Expired Job

American Water Company