ADP Pasadena , CA 91101
Unlock Your Career Potential: Technology at ADP. Do you enjoy exploring, identifying and inspiring the future of the workplace and the lives of millions of people? At ADP, the world's largest B2B cloud company, our Technology team is comprised of brilliant engineers, architects, data scientists, infrastructure experts, and more. We were first in our industry to offer a SaaS solution and continue to push the envelope utilizing the latest operating platforms to deliver the highly automated, intelligent and predictive solutions that are redefining what is possible. Named one of Forbes' "Most Innovative Companies" and one of Computerworld's "100 Best Places to Work in IT", we are committed to leading the way in product development and research, empowering you to bring to life the latest innovations that will forever change the way businesses manage their most vital asset, employees.
This person will be responsible for the support of the next generation tax engine application, including, delivering highly automated, intelligent, and predictive software solutions. This person will assist in receiving and resolving tasks assigned through the ticketing tools.
WHAT YOU"LL DO:
Interface with ADP's development teams and infrastructure teams for issue resolutions. You will develop and document ADP's operational procedures, while creating new knowledge articles to capture new learning for reuse across the ADP international organization. Analyze, resolve, and close assigned incident tickets. Research and resolve technical and applications issues. Recommend and drive process enhancements, and identify common issues in systems and processes.
Provide technical support to internal and external users regarding the resolution of production issues, processes, and procedures; respond promptly and professionally; analyze impact and scope to determine tier-one resolution. Skilled in running and creating queries via QMF; modify query output; provide end users with daily reports.
Effectively troubleshoot, replicate and develop workarounds as needed. Document and communicate the results to internal and external users, corporate development, external business partners, and/or clients. Identify user needs and requirements to existing and proposed system issues; document user requirements thoroughly via Siebel
Provide complex technical expertise for industry standard, database applications. Review and communicate compliance obligations, highlighting client service opportunities and/or enhancements.
Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, Information Technology or a related field plus seven (7) years of experience required.
Ability to read underlying application code based on business technical requirements but may include (PSQL and Java) and have an understanding of program functionality.
Demonstrated computer literacy and ability to prioritize tasks/schedules.
Proven ability to manage time, projects and multiple competing priorities.
Ability to work under pressure of time constraints, and to prioritize assignments as necessary.
Excellent oral and written communications and phone skills.
Proficient in Rally, SPLUNK and Siebel
Ability to communicate effectively regarding areas of of the HCM products that are unfamiliar
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.
Software in the Cloud. Experts on the Ground:
ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the "Most Admired Companies" by FORTUNE Magazine, and recognized by Forbes as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.
At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.