Team Supervisor (Overnights)

Wawa, Inc. West Lawn , PA 19609

Posted 2 weeks ago

STR00286 - Spring Township

Job Description

Job Title: Team Supervisor

Location: Field

Department: Store Operations

  • Associates in this position will receive a $1.50 shift differential for hours worked between 12am-6am.

Job Summary: The Team Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. This position is responsible for ensuring efficient productivity, quality execution and will make appropriate recommendations to the store management team regarding any store concern or opportunity. Where applicable, this position will assist the management team with managing the fuel offer.

Principal Duties:

  • Ensure exceptional customer service is being delivered. Respond to and resolve customer inquiries in a courteous and timely manner. Respond to and resolve customer inquiries and solicit customer feedback and input.

  • Facilitate flawless execution of flow between the associate, the customer, and their orders, ensuring overall food service and beverage effectiveness.

  • Ensure execution of established safety, security, quality, and store operations policies and standards. Demonstrate knowledge of and follow Wawa's Crisis Management procedures when necessary.

  • Provide direction, motivation, and coaching for associates during the shift.

  • Prepare and maintain stock levels for all appropriate food service items by day part.

  • Communicate opportunities for growth within food service and beverage area to the Food and Beverage Manager.

  • Recognize associates and celebrate accomplishments.

  • Enforce Wawa's cash handling and accountability processes and perform manager functions on register.

  • Administer check-in of external and internal vendors according to corporate procedures.

  • Exhibit a working knowledge of store equipment and ensure facility and store conditions meet established standards.

Essential Functions:

  • Ability to work well individually as well as in a team environment

  • Excellent oral and written communication skills

  • Excellent customer service skills

  • Ability to work with little or no supervision

  • Detail oriented and excellent organizational skills

  • Ability to defuse issues using de-escalation and problem solving techniques

  • Proven self-starter with demonstrated ability to make decisions

  • Excellent relationship building and leadership skills

  • Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly

  • Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing

  • Must be able to lift and carry up to 35 lbs

  • Ability to learn and utilize the store's technology

  • Must have reliable transportation

  • Must be at least 18 years old to be considered for this role

  • Ability to direct others and prioritize tasks

Basic Qualifications:

  • High School Diploma or GED equivalent

  • Ability to work 35 - 40 hours per week

  • Flexible availability which may include all shifts, weekends, and holidays, based on business needs

  • Experience leading, developing and selecting teams preferred

  • Experience training, sales building, management of expenses, and food service menu planning

  • Experience effectively implementing change and demonstrated results in execution

  • Leadership experience in a fast-paced retail, food service, or fuel environment preferred

  • Experienced in all areas of store operations, including foodservice

  • Proven and consistently demonstrated skills in the following:

  • Exceptional Customer Service

  • Relationship Building

  • Effective Communication

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Sales & Service Representative

Univest

Posted 1 week ago

VIEW JOBS 9/15/2022 12:00:00 AM 2022-12-14T00:00 <p>Overview</p><p>Responsible for developing and maintaining personal banking relationships with new and existing customers and providing quality customer service. This position will guide customers to purchase bank products that meet their needs and use each customer interaction as an opportunity to introduce additional products and services to broaden the relationship. The incumbent will also be responsible for serving the bank's customers from the teller line by completing a variety of financial transactions following technical and operational guidelines. Time spent in various aspects of this role will vary depending upon Financial Center needs.</p><p>This position will float between Brownstown and West Lawn. Mileage reimbursement is included.</p><p>(Minimum standard 60% service, 40% sales)</p><p>Responsibilities</p><p>BRANCH HOURS:</p><ul><li>Monday-Thursday: 8 am</li></ul><ul><li>5 pm</li></ul><ul><li>Friday: 8 am</li></ul><ul><li>6 pm</li></ul><ul><li>Saturday: 9 am</li></ul><ul><li>12 pm (2-3 per month are required)</li></ul><p>POSITION INCLUDES:</p><ul><li><p>Provide friendly, courteous, professional customer service</p></li><li><p>Perform all teller and platform transactions promptly, efficiently, and accurately</p></li><li><p>Adhere to all procedures including operational and corporate customer service guidelines</p></li><li><p>Ability to operate required technology and applicable software on equipment including but not limited to computers, cash recyclers, iPads, ATMs, etc.</p></li><li><p>Identify customer needs and cross sell opportunities to develop new business</p></li><li><p>Engage in outbound calling to customers</p></li><li><p>Develop knowledge and understanding of Univest Products and Services</p></li><li><p>Leverage bank promotions</p></li><li><p>Adhere to outlined sales flow</p></li><li><p>Learn and become proficient in daily operational procedures</p></li><li><p>Actively participate in branch activities, development and training programs</p></li><li><p>Complete notary training if position is designated as notary for branch</p></li><li><p>Responsible for compliance with laws and regulations that apply to the position, including the Univest Code of Conduct</p></li><li><p>Perform additional duties as required</p></li></ul><p>PHYSICAL DEMANDS:</p><p>The physical demands described below must be met by an associate to successfully perform the essential functions of this job. Accommodations will be made as necessary to enable individuals with disabilities to perform essential functions.</p><ul><li><p>Frequent sitting, standing and walking.</p></li><li><p>Frequent operation and use of computer.</p></li><li><p>Ability to regularly lift up to 75 pounds and maneuver technical supplies</p></li><li><p>Frequent stooping, bending, crouching, reaching or crawling.</p></li><li><p>Position requires manual dexterity and the ability to use hands/fingers, touch and feel.</p></li><li><p>Must be able to talk, see, hear and write.</p></li><li><p>Specific vision abilities include close vision, distance vision, depth perception and ability to adjust focus.</p></li></ul><p>COGNITIVE DEMANDS:</p><p>The cognitive demands described below must be met by an associate to successfully perform the essential functions of this job. Accommodations will be made as necessary to enable individuals with disabilities to perform essential functions.</p><ul><li><p>Position requires adequate judgement, decision making, reasoning, and comprehension and stress control.</p></li><li><p>Incumbent must have the ability to efficiently problem solve and assess technical issues/tasks.</p></li><li><p>Must be able to understand and follow basic instructions and guidelines, complete routine paperwork, as well as prioritize work schedule.</p></li></ul><p>WORK ENVIRONMENT: Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position operates in a typical office environment and may include transporting supplies and services to different offices. Employees will encounter average indoor conditions and noise. Accommodations will be made as necessary to enable individuals with disabilities to perform essential functions.</p><p>Qualifications</p><p>QUALIFICATIONS:</p><ul><li><p>High school diploma/GED or equivalency</p></li><li><p>Attention to detail and ability to prioritize</p></li><li><p>Experience in Retail Sales or Telemarketing with proven sales results</p></li><li><p>Strong written/verbal/organizational skills</p></li><li><p>Previous experience with MS Office Suite</p></li><li><p>Neat, professional appearance following established guidelines for appropriate dress</p></li><li><p>Successful completion of the following programs within 12 months of hire:</p></li><li><p>SSR training and certification</p></li><li><p>Consumer Loans training and certification</p></li><li><p>Teller training and certification</p></li><li><p>Univest University's &quot;Pre-Supervisor&quot; Certificate Program</p></li></ul><p>An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.</p><p>#LI-Onsite</p><br> Univest West Lawn PA

Team Supervisor (Overnights)

Wawa, Inc.