Team Supervisor

Essential Duties and Responsibilities

Include the following, other duties as assigned:

Program Operations

Maintains and demonstrates thorough knowledge of Administrative Codes that govern the Department of Housing and Urban Development (HUD), All Chicago Continuum of Care (CoC), and the Department of Family Support Services (DFSS), to ensure the program is in full compliance with requirements. Participates in ongoing program planning; provides recommendations to the Director in identifying gaps or needs in service delivery and in evaluating the program's impact and effectiveness.

Oversees day-to-day activities for team caseloads and serves as back-up support to participants when assigned case managers are not available, including conducting apartment checks when needed. Regarding new case assignments, Supervisor is responsible for conducting initial intake assessments, under the guidance of the Program Director.

Maintains comprehensive and timely programmatic and/or statistical records as required by funders or agency and performs other record keeping functions as required for program operations.

Approves time sheets and ensures compliance with agency and funder guidelines.

Accountable for daily activities within the allowable activities approved by the agency.

Performs other duties as assigned by the Program Director.

Participant Service Delivery

Provides direct oversight and monitoring of participant services and appropriate staff coverage to ensure compliance and quality. Monitors progress regarding service planning goals and outcomes, including identifying any barriers or challenges in meeting established outcomes.

When needed, provides direct case management on assigned family cases. Provides direction and consultation regarding family issues/needs, service planning and case management decisions, to support problem resolution and full engagement in services. Coordinates financial assistance activities/ processes on behalf of participants as well as escrow savings monitoring.

When needed, must be available to address emergency program and family situations during evenings or weekends.

Performance & Quality Management

Is actively involved and knowledgeable of the agency's Performance and Quality Improvement process. Incorporates the agency's mission, philosophy, and core values into direct daily work and decision-making. Adheres to agency policies and procedures. Maintains active and consistent attendance at agency supervisory meetings, as well as other agency or PQI-related meetings.

Ensures that case management services provided by staff are in accordance with best practice standards, agency and accrediting body/funder expectations. Ensures timely and comprehensive case management documentation by staff, in accordance with agency and accrediting body/funder requirements.

Personnel Management, Supervision, & Team Leadership

Provides case management supervision, training and case consultation to a team of three (3) Family Support Case managers, who provide family-centered interim housing case management services to families experiencing homelessness. Provides orientation and program-level onboarding training of newly hired staff. Ensures timely completion of probationary and annual performance evaluations. Provides regular supervision to all assigned staff. Maintains comprehensive supervisory notes for all supervisory sessions

Accompanies staff on apartment visits and 6-month follow up home visits, to provide additional support and guidance. Participates in family meetings when warranted.

Actively participates in monthly supervision with the Program Director, to discuss service delivery and/or personnel and other issues. Uses supervisory process to discuss any issues or situations, which warrant the Director's attention (e.g. when there are any safety or other concerns or a hot line call has been made by staff).

Participates in staff hiring interviews and provides input to the Director.

Maintains active and consistent attendance at all ongoing La Posada staff meetings. Participates in ongoing professional development and continuing education, as well as any/all required funder-related in-services and trainings.

Nurtures positive and collaborative working relationships with other agency staff and cultivates a professional and respectful work environment, modeling resolution strategies, when needed.

Stakeholder Relationships & Partnerships

Develops and maintains strategic, collaborative relationships with other community partners and government representatives, to ensure integrated service delivery for participants.

Maintains knowledge of and working relationships with other social service, health and community organizations; establishes network agreements as appropriate with approval from Program Director