Team Supervisor- Adult Bridge

Competitive annual salary!

• Premium Medical, Dental & Vision Benefits with Zero Cost Options!

• Retirement Savings Plan 403(b) with up to 6% Employer Match

• Life Insurance, Short & Long Term Disability Benefits

• Employee Assistance Programs

• Student Loan Repayment Programs

• 33 Paid Days Off 1st year!

• Company provided Professional Development and CEUs

• Clinical Supervision for licensure provided

Supervise an adult CCBHC team with a focus on hospital discharge clients with SMI and co-occurring disorders. Consumers in this population will need more in-depth health and wellness services and coordination. Team will serve adult clients, age 18 and older, that are diagnosed with a severe mental illness, substance use disorder, or co-occurring disorder. Team will provide a combination of office, embedded services at inpatient facilities, and field-based services with potential transportation of clients using agency or personal vehicles as determined by needs of consumers and/or program.

Requirements

• Licensed or under supervision for license, with minimum 3-5 years clinical experience.

• Supervisory and program management experience is desirable.

• Must posses a valid Driver License and satisfactory driving record and use personal automobile to travel to locations other than primary office.

CCBHC Model of Care

Family & Children's Services works to heal hurting and abused children, strengthen families, and provide hope and a path to recovery for those battling mental illness and addiction. You will be working in an innovative and dynamic environment using a new transformative model of care Certified Community Behavioral Health Clinic (CCBHC). This model is characterized by innovative, team-based approach and whole person care for adults and children with a range of complex mental health and substance use challenges.

Utilizing multi-disciplinary teams, staff work collaboratively to provide a coordinated effort to enhance client recovery. Robust CCBHC services often result in better client outcomes and quality of care due to:

• Increased access to care and crisis services

• Expanded traditional community mental health and substance use services.

• Added Care Coordination and physical health screening for mental health clients

• Greater access to Social Services for clients' economic and social needs

• Increased specialized services for veterans, those most in need, and those impacted by the opioid crisis.

job summary: This position serves as the leader of a CCBHC team(s) and drives CCBHC implementation and PPS payment (Monthly encounter rate). Must quickly become knowledgeable of the CCBHC Model. This model is data driven, requiring close partnership with BI Team and Data Specialist who provide information for client care decision making. Team Supervisors carries out the following primary duties & responsibilities:

• Implement with fidelity all CCBHC requirements, core services, and activities, including care coordination to integrate mental health, addiction, and physical health needs.

• Implement new billing model. Ensure strategy and plans to obtain, manage and optimize trigger services monthly.

• Analyze data and disseminate to team in order to drive decisions. Ensure that population health and risk stratification indicators are used in client care decisions. Implement care coordination.

• Lead and facilitate team huddles with multi-disciplinary team and others involved in specific cases.

• Oversee and supervise bachelors' level and non-degreed workforce.

• Call for and participate in unscheduled, impromptu case staffing's.

• Maintain a positive working relationship with program director, clinical supervisor, and other leaders.

• Other duties as assigned.

POSITION SPECIFIC DUTIES & RESPONSIBILITIES:

• Implement and manage CCBHC programs, activities, requirements and assigned teams.

• Ensure the CCBHC model is implemented with attention to the required standards of care:

• Ensure services are accessible and are offered promptly.

• Ensure consumers receive the highest quality care.

• Ensure that programs achieve intended goals and outcomes

• Ensure that the CCBHC provides person-centered and family-centered treatment planning and care coordination based on core values and principals of a CCBHC.

• Ensure that fidelity is maintained for CCBHC core services and required activities

• Ensure and document that nine core services and additional activities are offered to clients by the team or allied departments

• Assign program enrollees to designated team members and teams by established criteria

• Respond to client feedback, concerns, and grievances in a timely and amiable manner.

• Ensure telehealth and community-based services are made available, where necessary.

• Make outreach available to clients who are difficult to find and engage and especially ODMHSAS most in needs list

• Oversee medical care coordination services to enhance integration of and coordination of care between behavioral health services and physical Health care.

• Provide oversight for clients' physical health management and chronic disease care coordination.

• Ensure wellness and health promotion activities and services are provided

• Utilize a variety of HIE/HIT to improve population health outcomes and healthcare quality, and to achieve health equity for the people we serve.

• Link clients to primary medical care providers including embedded Morton Comprehensive Health Care clinic.

• Implement billing model. Ensure strategy and plans to obtain monthly trigger services on active clients are in place.

• Optimize all revenue/trigger service opportunities by disseminating data daily to the Team, and direct staff activities accordingly.

• Monitor compliance for direct service staff to ensure clients are engaged monthly to optimize trigger service opportunities.

• Review weekly revenue and trigger reports and compare to established benchmarks.

• Monitor staff trending reports reflecting trigger billing.

• Ensure Medicaid eligible clients are enrolled in Medicaid timely.

• Monitor shadow billing services.

• Ensure accurate data reports are provided for utilization oversight and billing. Identify any data gaps, issues, etc. and report immediately to program director and data manager.

• Work closely with Data Specialist to provide timely reports.

• Analyze data and disseminate to team in order to drive decisions including type and level of services for each client. Implement care coordination.

• Work closely with Clinical Supervisor and data specialist to provide reports for use in client care services and trigger service requirements.

• Review and analyze multiple data points, including service utilization and quality, appropriate access to care, level of care, inpatient utilization, medication adherence, and most in need list in order to:

• Select client list for team meetings.

• Drive client care and team activities.

• Increase care coordination.

• Improve efficiency of day-to-day operations, and

• Maximize outreach efforts for obtaining trigger services.

• Monitor trends and recommend changes accordingly.

• Use Population Health Management Report to:

• Monitor and analyze dosage of services, utilization management, level of care, number of services, service provision, and types of services and make recommendations.

• Recommendations on clients to review in case staffing, huddles, and treatment team meetings.

• Work collaboratively with BI Team and Utilization and Data Coordinator to obtain and analyze data.

• Monitor trends and recommend changes accordingly.

• Evaluate current team staffing sufficiency and recommend changes supported by data. Monitor schedules and adjust to allow for maximum utilization.

• Promptly communicate negative trends and data declines to Program Director.

• Monitor staff caseloads of client count on each staff and risk level percentage per staff. Notify CCBHC Program Director of caseloads with uneven caseload counts per staff and if client risk levels are not equitable across staff caseloads.

• Ensure compliance with required state data systems.

• Optimize Performance of Direct Reports

• Work with Program Director and Clinical Supervisor to recruit, hire, supervise, Onboard, develop and evaluate team staff

• Supervise direct reports including:

• Outreach and engagement specialist

• Care coordinator

• Case managers/wellness/outreach

• PRSS

• Service Utilization & Data Coordinator

• Admin staff

• Lead team huddles with multi-disciplinary team and others involved in specific cases.

• Organize frequency, agenda, and attendees for team staffing Huddles,

• Team Supervisors should use agency manualized protocols for team huddles.

• Ensure huddles are well organized, brief, and well run.

• Support high performance team functioning through clear expectations of each team member, rapid resolution of issues, conflict management, etc...

• Select clients for treatment team meetings based on data, determine which clients require staffing and at what intervals

• Modify team size and composition as population increases or moves to higher levels of need.

• Influence client care decision making through case-by-case assessment of the appropriateness of care using data

• Serve as the triage point for therapist or prescriber to alert team to activate solutions to meet emerging needs of the client, i.e. eviction, basic needs, school suspension, serious medical diagnosis received, etc. and then activate appropriate team member to address emerging need.

• Work collaboratively on case staffing with other CCBHC providers who report up to their own departments

• psychiatric services

• primary care consultants

• Nursing

• Pharmacy

• Others

• Maintain a positive working relationship with Clinical Supervisor and Program Director and other leaders

• Work collaboratively with Program Director to advocate for staff composition or team changes reflecting service population and client needs.

• Identify program delivery service barriers and seek remedy from Program Dir.

• Proactively identify compliance risks and advise programs, support teams and senior management on necessary actions.

Drug Free Workplace Policy

This job is classified as a "safety-sensitive" position as defined by the Oklahoma Medical Marijuana and Patient Protection Act. Possession of a medical marijuana license will not exclude any applicant; however, all employees are subject to the Family & Children's Services Drug Free Workplace Policy.