Team Solutions Engineer - Nashville, TN

Be unstoppable with us!

T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop!

Job Overview

In this role, 20-30% of your time will be dedicated to nurturing and maintaining solution partner relationships across the region. This involves regular communication to ensure goal alignment, sharing product updates, and identifying new collaboration opportunities. You will also coordinate and execute roadshows to demonstrate product capabilities and strengthen partner engagement, requiring meticulous planning, logistics, presentation preparation, and follow-up.

Additionally, you will handle operational tasks such as generating multi-location coverage reports and processing Static IP Requests. Coverage reports involve analyzing service data to identify support gaps, while managing Static IP Requests ensures partners and customers have the necessary network resources.

The remaining 70-80% of your role focuses on driving solution product demonstrations. You will showcase products to potential and existing customers, highlighting features, benefits, and competitive advantages. Your expertise will be crucial in creating compelling demo environments and addressing technical questions.

By relieving regional Sales Engineers (SEs) of additional meetings, you enable them to focus on strategic initiatives, engage deeply with key accounts, and identify new business opportunities, driving growth and customer satisfaction. Your role balances partner relationship management with impactful product demonstrations, streamlining processes, enhancing experiences, and supporting sales and engineering teams in achieving their goals.

Job Responsibilities:

Pre-Sales Activities:

• Aligns to support an SMB sales team in-market.

• Participate in customer meetings, primarily face to face.

• Facilitate coverage analysis and review with customers.

• Discuss and assist with processing In-Building coverage reqiests.

• Uncover opportunities and recommend solutions

• Understanding nuances and drivers

• Design and architect services and solutions

• Close technical hurdles

• Prepare and present technical customer presentations

• Present product roadmaps

• Present network build-out plans.

• Demonstrate wireless devices and solutions to customers.

• Provide RFP technical input

• Strategize with Sales team to improve Regional/National sales

• Participate in account reviews with customers

• Own customer technical relationships

• Supports customer pilots.

Technical Focus:

• Maintaining technical knowledge by attend training in assigned areas

• Maintaining adequate level of industry expertise

• Pursue industry certification appropriate to role

• T-Mobile wireless network and related key technologies

• Wireless handsets, mobile hotspots, tablets, and key wireless devices

• Wireless-related Value-Added Solutions

• High-level understanding of T-Mobile Global Wireline Solutions network, products, and technologies.

Post-Sales Activities:

• Ensure a positive customer experience

• Assist w/ high-level support and troubleshooting

• Open tickets and engage appropriate support resources

• Train Sales on technical topics, product updates, Tech Talks

• Customer Trainings

• Product/Network/Marketing road-show webinars

Education:

• High School Diploma/GED (Required)
• Bachelor's Degree STEM area of study strongly preferred. (Required)

Work Experience:

• 2-4 years Experience in telecommunications, IT administration or network engineering roles with a professional track record of successful solution sales, managing internal/external relationships in a matrix environment. (Required)

Knowledge, Skills and Abilities:

• Technical Leadership (Required)

• Project Management (Preferred)

• Communication Excellent oral and written communications; strong interpersonal skills. (Required)

• Sales Experience with Sales Methodologies. (Preferred)

• Applications Proficiency with business application software. (Required)

• Strategic Leadership Ability to provide strategic direction in a leadership role. (Required)

• Technical Presentations Ability to create and deliver technical presentations. (Required)

• At least 18 years of age

• Legally authorized to work in the United States

Travel:

Travel Required (Yes/No): Yes (10%)

3+ days a week in office location.

DOT Regulated:

DOT Regulated Position (Yes/No):No

Safety Sensitive Position (Yes/No):No

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to paid 12 holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short and long term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.

We don't stop there- eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!

T-Mobile doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.