Team Secretary

It's inspiring to work with a company where people truly BELIEVE in what they're doing!

When you become part of the Chapters Health Team, you'll realize it's more than a job. It's a mission. We're committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!

Role:

The Team Secretary is responsible for taking and directing phone calls and messages, and processing mail. She/he provides administrative support to the Clinical Manager and overall clerical support for the Clinical Team.

Qualifications:

• High School Diploma required; Associate's Degree preferred

• Previous administrative experience preferred

• Excellent typing, organizational, time management and communication (written and verbal) skills

• Computer literate with familiarity of Word processing and spreadsheet applications

• Customer relations' experience preferred

• Medical terminology preferred

• Able to remain calm and troubleshoot/handle patient/family crisis situations

• Ability to shift priorities

• Able to manage the emotional stress of working with terminally ill patients and their families

• Ability to perform the essential functions and physical requirements (including, but not limited to: lifting items, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation

Competencies:

• Satisfactorily complete competency requirements for this position.

Responsibilities of all employees:

• Represent the Company professionally at all times through care delivered and/or services provided to all clients.

• Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.

• Comply with Company policies, procedures and standard practices.

• Observe the Company's health, safety and security practices.

• Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.

• Use resources in a fiscally responsible manner.

• Promote the Company through participation in community and professional organizations.

• Participate proactively in improving performance at the organizational, departmental and individual levels.

• Improve own professional knowledge and skill level.

• Advance electronic media skills.

• Support Company research and educational activities.

• Share expertise with co-workers both formally and informally.

• Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.

Job Responsibilities:

• Provides administrative support for Clinical Manager and Clinical Team.

• Orders office supplies and processes mail.

• Responds as a professional first-line resource for answering clients' concerns.

• Assists with computer, phone, voicemail and service issues.

• Updates daily census and prepares weekly IDG paperwork.

• Triages physician order calls to appropriate person.

• Completes and follows through on requests for Per Diem staff. Follows through with scheduling process per established policy.

• Maintains stock forms. Responsible for exchanging revised forms and replacing with new forms.

• Sends out and assists manager with reports.

• Responsible for physician and team notification of patient expiration, change in location (transfer to hospital, SNF, ALF, home) and revocation.

• Performs other duties as assigned.

This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.