Team Member: Service Champion -Cantina

Taco Bell New York City , NY 10019

Posted 2 months ago

"Employees of Taco Bell Cantina must be at least 18 years of age upon hire."

You enjoy people and providing friendly, accurate service to customers as well as your teammates and managers. Key responsibilities include greeting customers in the restaurant or drive-thru, taking and ringing up orders, handling payment and thanking customers. You'll also prepare and store food ingredients, assemble food and beverage orders, check to make sure they're correct, package products, and maintain a clean, safe work and dining environment.

Team Member behaviors include:

  • Being friendly and helpful to customers and co-workers.

  • Meeting customer needs and taking steps to solve food or service issues.

  • Working well with teammates and accepting coaching from management team.

  • Having a clean and tidy appearance and work habits.

  • Communicating with customers, teammates and managers in a positive manner.

This Summary Overview generally describes key job standards for Taco Bell Corporate employees. It is not all-inclusive, and a similar job at other Brands, Franchise or License locations may be different.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
FGP Customer Service Team Supervisor (1071467_Rr00041863)

NYU Langone Medical Center

Posted 3 days ago

VIEW JOBS 5/29/2020 12:00:00 AM 2020-08-27T00:00 NYU Langone Health is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children's hospital, three emergency rooms and a level 1 trauma center. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute designated cancer center, and NYU Grossman School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. For more information, go to, and interact with us on Facebook, Twitter, YouTube and Instagram. Position Summary: We have an exciting opportunity to join our team as a FGP Customer Svc Team Spv. In this role, the successful candidate Leading a team of customer service representatives that acts as a primary contact for NYU Langone patients who have questions about their balances, benefits, and insurance. The team lead will also be answering phone calls and/or electronic messages and follow-up on issues which could include submitting bills, calling insurance, correcting information, making outbound calls to patients, and entering detailed information in the billing system as assigned by management. The candidate will ensure the representatives follow established protocols/scripts and handle issues in prescribed timelines but use independent judgement to resolve patient inquiries to maintain high-levels of patient satisfaction. The candidate will establish and maintain effective relationships with patients and their families via active listening, empathy, rapport, courtesy and professionalism. Job Responsibilities: * Perform billing tasks assigned by management which includes answering calls, logging call data into Customer Relationship Management (CRM) software, entering data, making outbound calls to patients and following-up on open issues, processes credit card payments, and/or other related responsibilities. Routes calls to other teams as needed. * Provide input on system edits, processes, and policies, training materials and billing procedures to ensure that we maintain high-levels of patient satisfaction and reduced call volume. * Perform daily tasks in assigned work queues and according to manager assignments. * Identify payer and provider credentialing issues and address them with management. * Ensure the team follow workflows provided in training classes and request additional training, management assistance, and medical coding expertise as needed. * Assist the FGP Customer Service Representative to handle complex calls / accounts, and be able to escalate / deescalate as necessary. * Lead the review of unpaid balances and unresolved patient inquiries and make outbound calls to patients following established protocols. * Monitor items in assigned work queue(s) are resolved within required timeframes using payer website, billing systems, and CBO pathways. * Ensure the team adheres to general practices, operational policies and procedures, FGP guidelines on compliance issues and patient confidentiality, and regulatory requirements. * Work closely with upper management to develop processes and workflows to improve how we can better service patient, and initiatives to improve employee satisfaction within the customer service team. * Lead workgroups and meetings. * Coordinate functions and work cooperatively with others. * Subject matter expert as it related to all processes and procedures. * Cross cover other areas in the office as assigned by management including Accounts Receivable/Denials or Authorizations. * Maintains a positive relationship with other teams within the central billing office and customer service representatives. * Work with the Quality Assurance team to ensure customer service representatives meet departments performance standards * Perform other related duties as assigned Minimum Qualifications: To qualify you must have a High School Diploma, College credits preferred. Experience in customer service, medical billing, accounts receivable, insurance, or related duties; Knowledge of CPT and ICD10 utilized in medical billing; English usage, grammar and spelling; basic math; 3 years experience in a similar role. Preferred Qualifications: * Strong critical thinking and effective listening skill * Epic systems experience preferred * Microsoft Office experience * Strong PC skills * Adaptable to change * Self-control and patience * Strong time management skills * Foreign language preferred * Some knowledge of CPT and ICD10 preferred * Healthcare revenue cycle / professional billing preferred * Professional demeanor and positive attitude * Willingness to work a flexible schedule. * Team Oriented * Ability to operate under stressful conditions * Ability to learn and analyze * Demonstration of some management skills NYU Langone Florida is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online. If you wish to view NYU Langone Florida's EEO policies, please click here. Please click here to view the Federal "EEO is the law" poster or visit for more information. To view the Pay Transparency Notice, please click here. NYU Langone Medical Center New York City NY

Team Member: Service Champion -Cantina

Taco Bell