Team Member Relations Specialist I

There's never been a better time to join TravelCenters of America! For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, truck maintenance and essential services.

Now a part of the bp family, TA is focused on growing its network of travel centers, implementing cutting edge technology and embarking on innovative alternative energy and sustainability initiatives.

From our locations across the country, to our corporate headquarters in Westlake, Ohio, every team member is a stakeholder in TA's success. This environment offers endless career opportunities for individuals interested in sharing their ideas, growing with the company and shaping TA's future.

Summary

The Team Member Relations (TMR) Specialist I is an integral member of the People & Culture department whose primary responsibility is to serve as the point of contact for general employment-related questions from site managers and team members. This individual provides excellent customer service to our internal customers by facilitating our speak up culture, effectively and promptly answering questions, finding solutions, generating and documenting correspondence, and/or assigning inquiries to the appropriate P&C / TA colleague.

The TMR Specialist I receives, tracks, documents, and properly responds to entry and mid-level HR-related inquiries. The TMR Specialist I identifies and promptly assigns more sensitive or complex TMR matters requiring investigation to their partner TMR Specialist II. The TMR Specialist I assists in TMR Specialist II's investigatory process by tracking and reporting on the general status of investigations jointly with their TMR Specialist II partner. Ensures that all responses and resolutions are administered in accordance with federal, state and local regulations and TA policy.

Duties and Responsibilities

• Receives, tracks, documents and responds to incoming inquiries from site management and team members

• Responds and resolves incoming contacts or assigns based on nature of question/concern to applicable P&C partner

• Reviews appropriate team member relation inquiries / incidents to decide whether a problem exists. Utilizes effective problem solving and analytical skills to interpret policy and provide applicable responses. Sees inquiries through to resolution / closure. Communicates and documents outcomes

• Provides recommendations to field managers related to interpretation of operational policies and/or practices

• Recommends discipline and/or discharge when reviewing policy and performance related matters.

• Creates and maintains a tracker of incoming TMR inquiries, etc. for the entire assigned region. Provides periodic reporting metrics to TMR and field leadership

• Monitors for trends in questions/concerns. Provides advice and training to site leaders regarding compliance with more introductory federal, state, and local regulations. Partners with TMR Specialist II to answer or assign more complicated inquiries.

• Assists less experienced managers with entry and mid-level team member relations issues

• Ensures field compliance with basic P&C policies and procedures

• Identifies training / skill deficiencies of field management in order to recommend or create various types of training. Participates in the creation or delivery of training if appropriate.

• Partners with HRIS / Onboarding teams to process certain employment record updates.

• Creates and run reports from HRIS system to monitor data and accuracy as needed

• Provides general support to TMR team through ad hoc projects or administrative tasks

• Utilize MS Excel, MS Word and MS Power Point software to create letters, memos, labels and reports for various projects

• Attend classes/seminars to keep current with legislation and best practices in HR

Qualifications

• Bachelor's degree or equivalent work experience in Human Resources or related field preferred

• 1+ years Human Resource experience preferred

• Strong verbal/written communication abilities, interpersonal skills and a strong attention to detail

• Strong skills in Microsoft Office, including Excel, required

• Critical thinking skills to interpret information and effectively recommend actions

• Ability to manage multiple complex assignments

• Detail oriented with problem solving skills

• Able to successfully manage multiple concurrent tasks to meet deliverables as well as routinely prioritize among major initiatives and operational tasks

• Pro-active and able to work independently

• Able to work collaboratively across departments.

• Able to maintain confidential employee data

• Demonstrated ability to work in high-volume, fast paced environment

With us, you'll enjoy:

• Competitive wages and annual bonus opportunity

• Medical, dental, vision and life insurance

• 401(k) with a company match

• Paid vacation and holidays

• Tuition reimbursement

• A wide variety of discounts on technology, travel, food and fuel

• Opportunity for growth and advancement with company paid training

Not all benefit plans are available to all team members. For a more comprehensive list of benefits, please visit https://www.ta-petro.com/careers/working-in-our-corporate-office

Pay Range

$0.00 - 0.00 annually - A pay range listed reflects the potential pay for this role. The pay will depend on various factors, such as responsibilities of the position, job duties/requirements, and relevant experience and skills. Not all positions posted will have a pay range listed.

Our travel centers serve thousands every day; not one traveler is the same and our team must reflect that. We can "return every traveler to the road better than they came" only by understanding and celebrating individualism. TravelCenters of America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information or membership in any other category protected by applicable federal, state or local law. At TravelCenters of America, we invite everyone to make themselves at home.

Individuals with a disability may request a reasonable accommodation related to our recruiting process. If you would like to request an accommodation related to the recruitment process, please email us at appada@ta-petro.com. In your email, please include your first and last name, phone number, the position and location for which you are applying, and details pertaining to the accommodation request.

Working Conditions / Physical Requirements

In this role, the employee is continuously sitting and typing, frequently talking and using eye and hand coordination and may also be required to climb or balance; stoop, kneel, crouch or crawl. The employee is occasionally required to lift and/or move objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Standing, walking, bending over, and repetitive use of legs are done occasionally. All performed with or without a reasonable accommodation.

Disclaimer

This job description may not list all duties for this position. The incumbent in the position may be asked to perform other duties. TA Operating LLC reserves the right to revise the job description at any time. This job description is not a contract for employment, and either the incumbent or TA Operating LLC may terminate employment at any time, for any reason.