Team Member

Jo-Ann Fabrics East Walpole , MA 02032

Posted 2 weeks ago

SUMMARY

The Part-Time Team Member's responsibility first and foremost is to deliver a premium customer experience by inspiring creativity within our customers and making JOANN their happy place! All Team Members drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy. The Team Member's role is to create an exceptional in-store experience and provide excellent customer service by interacting and engaging with customers. The Team Member will also embody characteristics and perform duties of Brand Ambassador, Operational Excellence, Business Acumen, and Inspirational Leader.

Team Members are the helping hands that make up the core of the JOANN team. You are someone who has a lot of availability throughout your week, you have a desire to build a career at JOANN and take on new challenges - this is the role for you! Are you looking for something more flexible? Check out the Casual Team Member role!

BRAND AMBASSADOR AND CUSTOMER SERVICE

  • Greets every JOANN customer and uses the F.A.S.T. service model to meet the customer's needs

  • Asks open-ended questions to learn about customers' project needs and escorts them to the desired product's location

  • Engages in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor

OPERATIONAL EXCELLENCE

  • Processes customer transactions at the cutting counter and cash register in an efficient and friendly manner with professionalism and precision

  • Stocks shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail

  • Maintains high standards throughout the sales floor by cleaning and recovering shelves, putting away returns, and cleaning up any spills/messes with a sense of urgency

BUSINESS ACUMEN

  • Invites customers to participate in store activities such as Education Classes, Custom Framing, and any other events

  • Proactively drives sales through product knowledge, suggestive selling, innovative merchandising and building strong customer relationships to the JOANN brand

  • Works to minimize shrink in the store by following proper policies and procedures including, but not limited to, cutting counter accuracy, remnants, damages, and inventory management

INSPIRATIONAL LEADER

  • Assists other Team Members with tasks to ensure that the team exceeds expectations set by Store Management

  • Works with Store Management and other Team Members on projects in a friendly and professional manner

  • Assists with training new Team Members on running the register, cutting fabric, stocking shelves, and customer service

QUALIFICATIONS

  • Must be 18 years or older

  • Previous experience in a customer centric environment

  • Available to work a flexible schedule, including days, evenings, weekends and holidays

  • Preferred: High school diploma or GED

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Team Member

Jo-Ann Fabrics