Team Member

Jo-Ann Fabrics Niles , IL 60714

Posted 4 weeks ago

SUMMARY

The Merchandise & Replenishment Team Member's responsibility first and foremost is to deliver a premium customer experience by inspiring creativity within our customers and making JOANN their happy place! All Team Members drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy. The Merchandise & Replenishment Team Member's role is to ensure that the sales floor is fully stocked and presentable for our customers by bringing merchandise from the back room to the sales floor and efficiently stocking the shelves. The Merchandise & Replenishment Team Member will also embody characteristics and perform duties of Brand Ambassador, Operational Excellence, Business Acumen, and Inspirational Leader.

BRAND AMBASSADOR AND CUSTOMER SERVICE

  • Greets every JOANN customer and uses the F.A.S.T. service model to meet the customer's needs

  • Asks open-ended questions to learn about customers' project needs and escorts them to the desired product's location

  • Engages in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor

OPERATIONAL EXCELLENCE

  • Stocks shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail

  • Unloads freight from the truck and sorts it according to company procedures

  • Maintains high standards throughout the sales floor by cleaning and recovering shelves, putting away returns, and cleaning up any spills/messes with a sense of urgency

  • May occasionally cut fabric for customers or process customer transactions at the cash register

BUSINESS ACUMEN

  • Invites customers to participate in store activities such as Education Classes, Custom Framing, and any other events

  • Proactively drives sales through product knowledge, active selling techniques, suggesting services, and building strong customer relationships to the JOANN brand

  • Works to minimize shrink in the store by following proper policies and procedures including, but not limited to, cutting counter accuracy, remnants, damages, and inventory management

INSPIRATIONAL LEADER

  • Assists other Team Members with tasks to ensure that the team exceeds expectations set by Store Management

  • Works with Store Management and other Team Members on projects in a friendly and professional manner

  • Assists with training new Team Members on running the register, cutting fabric, stocking shelves, and customer service

QUALIFICATIONS

  • Must be 18 years or older

  • Previous experience in a customer centric environment

  • Available to work a flexible schedule, including days, evenings, weekends and holidays

  • Preferred: High School or GED

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Team Member

Taco Bell

Posted 2 weeks ago

VIEW JOBS 4/11/2019 12:00:00 AM 2019-07-10T00:00 If applying to a Taco Bell Cantina restaurant you must be 21 years of age. "You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees." Team Member: The Taco Bell Team Member is the first face that customers see when they walk through the door or first voice they hear when they place a drive-thru order so YOU will set the tone for the Taco Bell customer experience and bring the great Taco Bell tastes to life. This is a very important job for a friendly, helpful individual who enjoys working in a fast-paced environment and paying attention to detail. Key responsibilities include: * Taking orders or preparing food * Assisting in resolving any service or food issues * Maintaining food-safety standards and maintaining a clean * Safe work and dining environment A successful candidate will have a clean and tidy appearance, good work habits and a positive attitude. If you want to build a great career while providing fast, fun and friendly service to our customers, Taco Bell is the place to learn, grow and succeed! Taco Bell Niles IL

Team Member

Jo-Ann Fabrics