Team Member Development Manager

Life Time Fitness Vernon Hills , IL 60061

Posted 2 days ago

TheTeam Member Development Manager is a leader who is passionate about the hiring,growth and development of fitness professionals. This leader owns all aspects ofthe onboarding, development and succession of The Life Time FitnessProfessional. The T.D.M. will lead andmanage a cohort of fitness professionals as they are on-boarded into the

Fitness and Nutrition team, as well as, guide their development and successiondesires throughout their career within their given location.

Major Duties and Responsibilities

MemberExperience

  • Conducts fitness professional file audits each month.

  • Follow-up client call for quality assurance.

  • Conducts shadows of member experience interactions to assure a quality experience.

  • Reassigns clientele when a trainer is termed

Financial& Budgetary

  • Plans and manages the execution of hitting the old business portion of each club's monthly goal

  • Plans and manages the execution of hitting resign expectations each month

  • Maintain a personal book of business each week

Managerial& Supervisory

  • Acts as the Manager On Duty during designated time blocks

  • Completes a thorough business review each month

  • Attend weekly business and education meetings

  • Attend weekly leadership meeting

  • Attend National Leadership Calls

  • Run weekly Cohort meetings

  • Conducts all practical interviews

  • Own and run weekly education meetings

  • Onboard all new trainers within their first 6 months of hire

  • Own the levels and education system within your location

Responsibilities of AllPositions

  • Supports and articulate Life Time Fitness mission statement

  • Maintains Healthy Way of Life

  • Adheres to company policies and procedures

  • Ensures cleanliness of the club using all 5 senses:

  • Sight to ensure club is neat and orderly

  • Sound to ensure music/ sound levels are appropriate

  • Touch to ensure floors, countertops, etc are clean and dry

  • Taste to ensure food & beverages in the caf are up-to-standards

  • Smell to ensure the club is fresh and odor free

Customer Service:

  • Demonstrates positive attitude and actions through a display of courtesy, service, cooperation, hospitality, sensitivity, and professionalism to internal and external customers

Safety:

Safety responsibilities include:

  • Complies with all company safety rules

  • Uses all required safety devices and personal protection equipment

  • Reports accidents and injuries to supervisor as soon as possible

  • Notifies department head of any unsafe acts or conditions as soon as possible

  • Participates in safety training and safety inspections

  • Suggests methods of preventing hazards to safetycommittee

Education:

  • HighSchool diploma or GED
  • Four-yeardegree in kinesiology, sports medicine, or other related field (Or combinationof education and experience)

Experience:

  • 1 years as a Life Time Training Personal TrainingAssistant Department Head is preferred.

  • Two- three years sales experience

  • One-year supervisory experience

  • One- year managerial experience

  • Two-years program design experience

  • Three-years personal training experience

Licenses & Certifications:

  • Certified Personal Trainer (accreditedcertifications only)

  • American Council on Exercise (ACE)

  • National Academy of SportsMedicine CPT (NASM) required

  • Additional certification

  • National Strength and Conditions Association (NSCA)

  • American College of SportsMedicine (ACSM)

  • National Academy of SportsMedicine CES (NASM)

  • CPR/AEDcertification

Knowledge,Skills, Abilities and Other Characteristics

  • Excellent communication, listening and interpersonal skills

  • Ability to build relationships with members

  • Excellent customer service skills; energetic, enthusiastic and motivational

  • Ability to handle and resolve customer conflicts in a professional, tactful manner

  • Extensive knowledge of fitness, cardiovascular training, nutrition, program design, and exercise techniques

  • Demonstrate exercises and adjust machine weights, free weights and cardiovascular equipment

  • Strong leadership skills

  • Outstanding promotional skills

  • Excellent physical fitness, professional manner and discretion

  • Awareness of potential injuries and ability to handle emergencies

  • Excellent time management and organizational skills

  • Ability to multi-task and learn quickly

  • Ability to operate a computer and office software, Microsoft Word and Excel

Language Ability:

Language Ability- Intermediate- Ability to read andinterpret documents such as safety rules, operating and maintenanceinstructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups ofcustomers, clients, and other employees of the organization in English.

Math Ability:

Mathematical Skills-Intermediate- Ability to calculate figures and amounts such asdiscounts, interest, commissions, proportions, percentages, area, circumference,and volume. Ability to apply basicconcepts of basic algebra and geometry.

Reasoning Ability:

Reasoning Ability- Intermediate Skills- Ability to applycommon sense understanding to carry out instructions furnished in written,oral, or diagram form. Ability to dealwith problems involving several concrete variables in standardized situations.

Technical Skills:

Toperform this job successfully, an individual must have knowledge of MicrosoftWord, Excel, Power Point, Microsoft Outlook.

Physical Demands:

Thephysical demands described here are representative of those that must be met byan employee to successfully perform the essential functions of this job. Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions.

This position requires agilityand the ability to perform an aerobic activity for the duration of a class.Bending and moving is done frequently. Physical activity will include standing,walking, reaching with hands and arms, climbing or balancing and talking orhearing more than 2/3 of the time sitting and stooping, kneeling, crouching orcrawling. Lifting requirements are 50 pounds and occasionally up to 100. Thevision requirements are close, distant, color peripheral, depth and ability toadjust focus.

WorkEnvironment:

The work environment characteristics described hereare representative of those an employee encounters while performing theessential functions of this job. Thework is performed in an athletic club environment and exercise studio. Thenoise level is usually moderate to high.


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Team Member Development Manager

Life Time Fitness