Team Manager

Redfin Armonk , NY 10504

Posted 4 months ago

As a Redfin Team Manager, you're responsible for building and maintaining exceptional real estate teams, resulting in happy employees and delighted clients. You'll be responsible for the growth and development of your teams, driving best practices and building world-class team performance.

You will report into a Market Manager and will be responsible for 1-2 teams, including Deal Writing Agents and Tour and Transaction Coordinators, depending on the market structure. In addition, you will continue to have a light client load to maintain your customer service chops and expertise in Redfin's tools and services.


Manage teams (70% of your time)

Provide real estate guidance and market expertise to your real estate teams: your agents and coordinators will depend on you for leadership; you should be prepared to answer tough questions.

  • Onboarding: Train new agents and coordinators on local customs and contracts; ensure new agents and coordinators have proven they are ready before "going live" to work with customers on their own.

  • Motivate: Perform regular check-ins and coaching sessions at team and individual levels; spend time in the field shadowing team members; meet 1:1 with agents and coordinators on a regular schedule and provide real-time troubleshooting for client-related issues as needed; deliver T&D required and/or elective classroom training courses.

  • Manage your team's performance: With the help of your market manager, use data and metrics to spot trends, weaknesses and strengths among your team; combine data/metrics with what you learn shadowing your team to identify/address issues and best practices; reinforce and hold your teams accountable to Redfin's current service offering;identify performance issues, initiate and conduct performance improvement plans and reviews in conjunction with guidance from HR and Manager.

Transaction/Deal Writing (30% of your time)

Represent clients (at a 10-15 busyness), actively using all of Redfin's tools and services.

Required Skills and Experience

  • 1-2 years as an Agent in a leadership position.

  • Excellent communication skills, both written and oral.

  • Good at time management, multitasking and prioritization skills.

  • Consistently drives for results.

  • Loves to grow and develop Agents through mentoring.

  • Demonstrates Redfin's core values at all times.

  • Can understand reports and how to go beyond the numbers to spot underlying issues/opportunities.

  • Proven history of building relationships with clients and team members.

  • Can identify inefficiencies in our systems/services and comes up with ideas to make things better.

Who You Are

  • Leader: You're resourceful, decisive and hold yourself and others accountable for providing great customer service. Takes initiative to lead without prompting.

  • Experienced: You bring at least 3-4 years of Real Estate experience. Educated: Bachelor's degree preferred; you can communicate clearly and write well.

  • Self-Starter: You're constantly looking for ways to grow and outpace the competition.

  • Fire in the belly: You're excited to change real estate for the better and you come to work every day ready to make your mark.

Redfin is an equal opportunity employer.

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Team Manager