As a Team Manager 2, you're responsible for building and maintaining exceptional real estate teams. You'll be responsible for the growth and development of your teams, driving team performance, and acting as an escalation point for issues and resolving them as they arise.
Team Managers may be responsible for 1-2 teams, including Lead Agents and may include Tour and Transaction Coordinators, depending on the market structure. In addition, you will continue to have a light client load to maintain your expertise in transactions, contracts, and Redfin's tools and services.
ESSENTIAL FUNCTIONS INCLUDE THE FOLLOWING:
Manage a team of Lead Agents which could include, but is not limited to the following usually accounting for 70% of the role
Provide real estate guidance and business expertise as needed
Responsible for onboarding and training new team members on contracts and local business market characteristics and determine when the employee is ready to accept customers
Perform regular meetings with individuals and team; shadow team members on the job to ensure best practices are being used, provide real-time troubleshooting for customer-related issues as needed
Manage team's performance by using data and metrics to spot trends, weaknesses and strengths among your team; combine data/metrics with what you learn shadowing your team to identify/address issues and best practices; reinforce and hold your teams accountable to Redfin's current service offering;identify performance issues, initiate and conduct performance improvement plans and reviews in conjunction with guidance from HR and Manager
Complete real estate transactions as the primary Agent on the deal which could include, but is not limited to the following usually accounting for 30% of the role
Lead and manage pre-mutual activities including, but not limited to strategy sessions, pre-inspections, tours, and various ad hoc appointments. Proactively manage the client relationship, providing verbal and written communication regarding home purchasing strategies, writing offers, negotiating terms
Responsible for post mutual deal management, including, but not limited to, inspections, negotiations, closing appointments, working with vendors (title, escrow, lender), and key exchange
Engage in active client outreach and procurement through referrals, follow up on inactive clients, etc
Perform administrative tasks and duties as needed to ensure all systems and deal tracking is completed in addition to attending team meetings, meetings with managers, training, and mentoring meetings
Other duties as assigned
Internal: Frequent contact with Redfin employees including trainers, other department coordinators, managers, and local market leaders.
External: Regular contact with customers, clients, and other vendors in the Real Estate industry.
Supervision of Others: Has direct supervision of employees.
Travel Required: You will need to have access to a vehicle to attend client appointments and tours. Additional travel may be required.
KNOWLEDGE, SKILLS and ABILITIES:
Knowledge of Real Estate transactions
Proven ability to guide clients through a Real Estate purchase
Familiarity with technology including email, computers, and smartphones; not afraid to jump in and learn a new system, able to learn and adopt new technology practices
Excellent communication skills, written and oral
Ability to interact and build relationships with all levels of management, associates, industry peers, direct reports, and clients
Experience in leading and developing a team
Familiarity with using metrics and data to assess performance
Ability to multitask, prioritize, and manage time appropriately
Excellent problem solving skills
All Team Managers are required to maintain an active license and memberships with board and MLS affiliated with Redfin as required by your state.
Work is typically performed in different environments. In the field, the Team Manager may encounter extreme weather, uneven walking surfaces, and other unforeseen environmental and noise conditions. In the office, work is normally performed in climate controlled office environment, where exposure to conditions of extreme heat/cold, poor ventilation, fumes and gases is very limited. Noise level is moderate and includes sounds of a normal office environment. No environmental hazards are encountered in performance of normal job duties.
Work normally requires finger dexterity and eye-hand coordination to operate computer keyboard at moderate skill level. Work may require occasional pushing, pulling, or carrying 20-pound objects such as files, documents, signs, and computer print-outs. Work involves standing and walking for many appointments, but may involve sitting when not attending appointments. When not out in the field, work involves sitting most of the time.
Redfin is an equal opportunity employer.
Exemption: This position is considered exempt due to the primary duties including the exercise of discretion and independent judgment with respect to matters of significance and general management.