Team Manager, Commissions & Debt Management

Team Manager, Commissions & Debt Management

Summary

The Commissions and Debt Management teams are responsible for executing and supplementing the field compensation process while partnering with Distribution to provide peace of mind to National Life's selling customers. The Team Manager provides leadership to a team of Compensation Specialist and Accounting personnel; in addition the Team Manager will partner with Distribution. The Team Manager must be committed to promoting exceptional customer service, resolving complex escalations, coaching teammates, and building strong relationships to solve problems. This position will model urgency, quality, and a caring curiosity to aid the team in achieving goals and resolving Distribution concerns and requests.

Key Responsibilities

• Manage a team in order to provide our distribution partners an efficient, productive, and satisfying experience

• Provide leadership in establishing and sustaining focus on exemplary customer service

• Responsible for the team's brand with selling customers, and serves as the primary point of contact for distribution leadership

• Receiver and adjudicator of complex escalations and exception requests, excluding those decisions outside of pricing guidelines

• Personnel management, including team and individual performance (goals, individual development plans, and general performance management) and individual workload management

• Team management, including team workload and capacity management, and team performance

• Responsible for collaboration across enterprise-wide teams

Job Requirements

• Bachelor's degree in Finance or Accounting

• 5 years of business experience in the life and annuity industry preferred

• Understanding of distribution, accounting, and operations preferred

• Effective at motivating and managing vision & purpose

• Exceptional customer focus, and a keen appreciation for the needs and interests of our distribution partners

• Caring curiosity, demonstrated in proactive & reactive solutioning, asking questions, learning this business, knowledge building connected to the outcome and the impact on others

• Demonstrated strength in building effective teams and developing direct reports

• Strong written and verbal communication skills and effectiveness in a collaborative work environment; must be able to meet established deadlines

• Commitment to continuous improvement is essential

• Ability to successfully pass a background check that may include fingerprinting

The base compensation range represents the low and high end of the range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to qualifications, skills, competencies, location, and experience. The range listed is just one component of our total compensation package for employees. Other rewards may include an annual bonus, quarterly bonuses, commissions, and other long-term incentive compensation, depending on the position. National Life offers a competitive total rewards package which includes: a 401(k) retirement plan match; medical, dental, and vision insurance; a company funded wellness account for director and below employees; 10 paid holidays; a generous paid time off plan (22 days of combined time-off for non-exempt employees and exempt employees have discretion in managing their time, including scheduling time off in the normal course of business, but in no event will exempt employees receive less sick time than required by state or local law); 6 weeks of paid parental leave; and 6 weeks of paid family leave after a year of full-time employment. National Life is accepting applications for this role on an ongoing basis and the role remains open until filled. National Life Group is a trade name of National Life Insurance Company, Montpelier, VT - founded in 1848, Life Insurance Company of the Southwest, Addison, TX - chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group. National Life Group 1 National Life Dr Montpelier, VT 05604 Social Media Policy Site Disclosure and Privacy Policy