Team Manager - Broadspire

Crawford & Company Denver , CO 80208

Posted 2 days ago

Excellence In Everything We Touch

Position Summary

Under general direction, supervises the investigation, management, and timely disposition of Worker's Compensation claims within account, carrier and/or company guidelines, and assists the Assistant VP of Claims in managing the Service Center.


  • Establishes and communicates performance standards and objectives and conducts performance appraisals. Administers corrective action with regards to any performance deficiencies in line with human resource policies and procedures. Recommends/approves salary adjustments, promotions, transfers and dismissals. Administers all company human resource policies and procedures, communicates to staff, and ensures compliance. Counsels team members on educational and job opportunities which will enhance their career development; keeps staff informed of current trends, changes or new developments in the department and company with periodic meetings.

  • Reviews, analyzes, and assigns losses to the appropriate claim examiner with directives. Ensures workloads are balanced and in line with defined staffing models. Makes recommendations to improve productivity and ensure timely closures.

  • Reviews files daily to provide instruction for further requirements needed based on best practice standards. Assists with reserve recommendations and approvals. Coaches personnel on investigations, damage/medical evaluations, trains on reserving evaluations and settlement techniques. Ensures staff adheres to both internal and external compliance standards and protocols for large loss reporting guidelines. Attends and prepares staff for claim reviews with accounts, carriers and brokers.

  • Keeps Assistant Vice President of Claims informed verbally and in writing of activities and problems within assigned area of responsibility; refers matters beyond limits of authority and expertise to Vice President of Claims for direction. Performs other related work as required or requested.

  • Works within the Risk Tech Claim System and all ancillary systems. Organizes workflows of the Risk Tech Claim System and all ancillary systems to provide maximum productivity. May assist in the training of new and existing staff in the operation and use of the Risk Tech claim system and other various systems.


  • Bachelor's degree or equivalent experience required.

  • Five (5) or more years of progressive experience as a Worker's Compensation Claims Examiner, or the equivalent, demonstrating the technical expertise to handle the most complex cases with a high degree of judgment and discretion.

  • Previous supervisory experience desirable

  • Industry designations preferred but not required (IIA, AIC, AEI and/or CPCU)

  • Where applicable, has passed state licensing requirements for line(s) of insurance handled.

  • Excellent verbal and written communication skills

Analytical ability.

  • Good mathematical aptitude.

  • Good organizational and interpersonal skills.

  • Ability to effectively manage, supervise, and develop employees.

  • Thorough knowledge of services being delivered by branch office.

  • In-depth knowledge of insurance coverages, practices and negotiating skills.

  • Familiarity with legal, medical and technical disciplines.

About Us

Broadspire (, a leading international third party administrator, provides risk management solutions designed to help clients improve their financial results. Broadspire offers casualty claim and medical management services to assist large organizations in achieving their unique goals, increasing employee productivity and reducing the cost of risk through professional expertise, technology and data analytics. As a Crawford Company, Broadspire is based Atlanta, Ga., with 85 locations throughout the United States. Services are offered by Crawford & Company under the Broadspire brand in Europe (, including the United Kingdom (

In addition to a competitive salary, Crawford offers you:

  • Career advancement potential locally, nationally and internationally. Crawford & Company has more than 700 locations in 70 countries;

  • On-going training opportunities through every stage of your career

  • Strong benefits package including matching 401k; health, dental, and life insurance; employee stock purchase plans; tuition reimbursement and so much more.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V

Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Claims Team Project Manager...


Posted Today

VIEW JOBS 7/22/2018 12:00:00 AM 2018-10-20T00:00 With a history dating back to 1925, Alliant Insurance Services is one of the nation's leading distributors of diversified insurance products and services. Operating through a national network of offices, Alliant provides property and casualty, workers' compensation, employee benefits, surety, and financial products and services to more than 26,000 clients nationwide. Alliant Insurance Services ranks among the 15 largest insurance brokerage firms in the United States. SUMMARY Works closely with Operations Manager to ensure operational projects and opportunities are being integrated, reviewed, monitored and maintained. Provides strategic and new ideas for developing training programs and procedures. Initiates and monitors budget conscience workflows through use of outsourcing vendor(s) and leverages use of various systems to meet budget targets for the business. ESSENTIAL DUTIES AND RESPONSIBILITIES * Identifies areas in need of process improvement and develops the methods and/or tools to improve deliverables; * Coordinates with professional development and management teams to implement use of new systems, technologies or procedures; * Facilitates communication between departments and works to develop commonly used practices and procedures; * Assists with development of corporate projects at a local level; * Oversees outsourcing projects and manages relationships and balanced workloads between Alliant staff and outsourced staff; * Manages budget and margin and helps to identify and generate revenue in groups as assigned; * Participates in critical success factor projects; * Manages teams or team projects as assigned; * Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information); * Other duties as assigned. QUALIFICATIONS EDUCATION / EXPERIENCE Bachelor's degree or equivalent combination of education or experience 8 - 10 years related experience; specifically insurance agency experience with understanding of insurance and business workflows, as well as experience with system implementations and configuration of systems. Experience with Public Entity Business and JPA's Knowledge of accounting and finance principles preferred Experience in creating procedures, writing procedure manuals and related training materials/programs required SKILLS Excellent verbal and written communication skills Ability to devise creative solutions when it comes to applying business tools to business problems Ability to train people on an individual and group basis Good problem solving and time management and organizational skills Motivated and able to Multi-task Ability to work within a team, lead a team and foster teamwork Proficient in Microsoft Office Products We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. We encourage you to explore what we have to offer. For immediate consideration for this position, please click on the "Submit Resume" button. Alliant Insurance Services, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status. If you are applying for a job and need a reasonable accommodation for any part of the employment process, please call our Career Center at 1-877-901-9473 and let us know the nature of your request and contact information. Alliant Denver CO

Team Manager - Broadspire

Crawford & Company