Team Manager

Amazon.Com, Inc. New York , NY 10007

Posted 7 months ago

Team Manager

Are you always in the know on the latest fashion trends? Do your friends come to you for fashion advice?

At Amazon Fashion we strive to help our customers look their best! We leverage our unique machine learning technology and incorporate customer preferences to give great personalized recommendations. We are seeking an experienced manager to help lead recommendation quality and manage a team of fashion contractors.

Are you passionate about delivering a great customer experience? Do you pride yourself of being both analytical and creative? Are you interested in both fashion and technology industries? If so, you have found the right match!

The Team Manager will utilize Amazon's internal tools, and will need to be able to evaluate a high volume of product recommendations, create performance reports and define/optimize processes along the way. The manager will train, develop and manage the quality and productivity of direct reports through analyzing metrics and visual audits. The ideal candidate should have a solid understanding of fashion trends and what looks good on a particular individual so that s/he can make appropriate outfit assessments. The Team Manager will work in a satellite location but maintain daily communication with Seattle home office.

Responsibilities:

  • Manage, coach and train team of +8 fashion-focused contractors

  • Review a daily queue of personalized product recommendations and provide expert assessments of their adoption

  • Achieve high target productivity and quality metric goals

  • Identify detailed reasons that recommendations are successful as well as suggestions for improvement

  • Produce and deliver performance reports and time keeping

  • Manage and communicate escalations, identify risks, solve complex issues and highlight performance, tool and request trends to remote Sr. Leaders.

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Team Manager

Amazon.Com, Inc.