Team Manager

OVERVIEW

The Commercial Team Manager supervises and oversees a team of six to ten full-time employees in the Commercial Lines Department. The Team Manager is responsible for supervising the work, monitoring and motivating performance, and facilitating a collaborative team environment, with the secondary responsibility of managing a modest client book of business of their own. This management position assures that all related support activities are delivered in a manner consistent with Commercial Lines service standards, and conducts audits to ensure proper procedures are being followed. This position requires previous Commercial Insurance experience. The opening is for a team in our Sr. Care vertical and is a hybrid role out of our Portland, Oregon offce.

RESPONSIBILITIES

• Participates in staff hiring and separation decisions.

• Conducts timely, thoughtful and effective performance reviews for all staff which reflect their contribution and productivity against expectations and goals, and provides performance feedback throughout the year.

• Recommends employee compensation changes and considers and evaluates job descriptions and work duties.

• Proposes account assignments and team staffing.

• Approves time-off requests and timesheets for staff, ensuring that any overtime worked is appropriate and necessary.

• Handles employee relations issues with input from Director and HR, which may result in disciplinary action, up to and including termination decisions.

• Uses independent discretion and judgment about how to manage staff, including workplace flexibility, employee growth and development, teambuilding and other employee engagement activities, coaching and addressing team dynamics.

• Approves expense reports within expense authority level.

• Leads staff in managing client relationships both internally & externally; assess client satisfaction.

• Manages a moderately sized book of significant client accounts, ensuring customer satisfaction, and acting with a sense of urgency and commitment to excellence.

• Considers effectiveness of services provided to clients and recommends policies and procedures to increase customer satisfaction and team efficiency.

QUALIFICATIONS

• Strong managerial skills and communication abilities.

• Demonstrates high level of account management skill and subject matter expertise.

• Gives, receives and embraces open and candid feedback among staff.

• Clearly articulates ideas.

• Maintains confidential information.

• Effectively mentors and coaches staff.

• Works effectively with all levels and can easily build relationships.

• Takes accountability for decisions and actions.

• Manages own work and directs the work of others.

• Typically a minimum of 7 years of experience working in commercial insurance.

• Success or potential for success managing people.

• Holds a current Property & Casualty Insurance Producers license.

• Bachelor's degree or equivalent combination of education and experience

BENEFITS

We offer comprehensive benefits to employees, including medical, dental, STD, LTD and life insurance, 401k, paid time off and much more.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

If you're a California resident, please read the California Consumer Privacy Act prior to applying.

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