Team Leader

Who We Are

Valley Health System is a not-for-profit network of hospitals, urgent cares, physician practices, and services. Expanding across Virginia, West Virginia, and Maryland, we are devoted to the health of all who call our 18-county area home.

A vital resource for healthcare, we are the region's largest employer, a dependable community partner, and are at the leading edge of clinical innovations.

We are looking for passionate, innovative, and caring people who will each bring their unique skills and perspectives to our workplace.

What You Will Do:

The Starbucks Team Leader, under the supervision of the Starbucks Manager, is responsible for the day-to-day oversight of the Winchester Medical Center Starbucks workload and workflow for their work group during their shift hours. The Team Leader provides leadership to the workgroup on work assignments and acts as the "go-to" resource during the shift operations.

Responsibilities and Duties

Provides day-to-day oversight of the unit workload and workflow and serves as the "go-to" resource for employees. Communicates with employees to provide assignments and ensure assignments are complete. Provides input to the Supervisor, Manager, and/or Director for the performance appraisal and employee counseling processes. Provides orientation, training, and mentorship to newly hired employees. Provides training, cross-training, and mentorship to employees. Troubleshoots issues and provides resolution within scope of competency and training; Seeks direction from department leadership for situations outside of policy and procedure standards. Supports and encourages employees to achieve departmental goals and objectives. Supports and encourages a customer service environment that is friendly, positive, and efficient. Ensures unit compliance with OSHA, federal, state, and local regulations, as well as compliance with standards of operation and conduct. Maintains records and reports required to ensure compliance with OSHA, federal, state, and local regulations, as well as compliance with standards of operation and conduct. Provides ideas and feedback to department leadership and contributes to unit process improvement.

What You Will Bring:

Education

High School Diploma or GED required*

• Or, one year of work experience with Valley Health

Experience

One year experience in the hospitality industry or related field required

Qualifications

Ability lead and mentor employees required

Ability to work with minimal supervision required

Ability to prioritize and organize workload to maximize time effectively required

Ability to maintain confidentiality required

Excellent organizational, multi-tasking, and time management skills required

Excellent customer service skills required

Strong verbal and written communication skills required

Strong teamwork skills required

Demonstrated understanding of Microsoft Office Applications as well as intermediate computer skills required

What You Will Get:

At Valley Health, we believe everyone is a caregiver, and our goal is to create an environment where our caregivers thrive physically, financially, and emotionally. In addition to a competitive salary, our most popular benefits for full-time employees include:

• A Zero-Deductible Health Plan

• Dental and vision insurance

• Generous Paid Time Off

• Tuition Assistance

• Retirement Savings Match

• A Robust Employee Assistance Program to help with many aspects of emotional wellbeing

• Membership to Healthy U: An Incentive-Based Wellness Program

Valley Health also offers a health savings account & flexible spending account for childcare, life insurance, short-term and long-term disability, and professional development. In addition, several perks come with working for the largest employer in the region, such as discounts to on-campus dining, and more.

To see the full scale of what we offer, visit valleyhealthbenefits.com.

Exclusions apply

We celebrate, support, and thrive on our differences for the benefit of our employees, our patients, and the communities we serve.

We are neighbors caring for neighbors, and our goal is always to help those we serve get well, feel well, and stay well.

EOE

Criminal Background Checks

VA State Police

3rd party Background Check

FLSA Classification

Non-exempt

Grade

104

Physical Demands

8 B Dietary