Team Leader

POSITION DESCRIPTION: Team Leaders exist to encourage, challenge, serve, and empower their team to uphold our service and hospitality standards. They are ultimately responsible for the success or failure of a shift. The ideal TL is excited to be flexible and creative in a fast-paced, challenging environment.

HOW TEAM LEADERS SERVE OUR GUESTS AND OUR TEAM

• LEADING AND COMMUNICATING WITH A TEAM OF 4-15
• CREATING A FUN, POSITIVE ATMOSPHERE
• OPENING AND CLOSING THE STOR
• ENSURING OPERATIONAL EXCELLENCE ON SHIFT BY:
• MAKING SURE GAMES START ON TIME
• FACILITATING TEAM MEMBER BREAKS
• UPHOLDING TEG STANDARDS
• ADDRESSING MAINTENANCE ISSUES
• MANAGING CASH/INVENTORY
• ENSURING EACH GUEST HAS A FIVE-STAR EXPERIENCE

JOB REQUIREMENTS

• EXPERIENCE AND MASTERY OF THE GAME GUIDE AND GES POSITIONS (INTERNAL TRAINING)
• DEMONSTRATED LEADERSHIP ABILITY WITH 1-2 YEARS EXPERIENCE IN A GUEST-FACING SETTING PREFERRED
• FLEXIBLE AVAILABILITY. THIS ROLE NEEDS TO BE ABLE TO WORK WORKS NIGHTS, WEEKENDS, AND/OR HOLIDAYS

KNOWLEDGE, SKILLS, AND ABILITIES

• GENUINE LOVE FOR SERVING OTHERS
• HIGH CAPACITY FOR CREATIVE PROBLEM SOLVING
• EXCELLENT DISCERNMENT
• FLEXIBLE MULTI-TASKER
• POSITIVELY INFLUENCES OTHERS
• EMBODIES TEG'S MISSION AND VALUES
• BASIC COMPUTER SKILLS (GOOGLE SUITE EXPERIENCE IS HELPFUL)
• MAINTAINS COMPOSURE IN HIGH STRESS, FAST PACED ENVIRONMENTS