Team Leader

The Escape Game Orlando , FL 32801

Posted 2 months ago

Position: Team Leader - Orlando

Position Description: Team Leaders exist to encourage, serve, and empower their team to uphold our service and hospitality standards. They are ultimately responsible success or failure of a shift. The ideal TL is excited to be flexible and creative in a fast-paced, high-stress environment.

How Team Leaders Serve Our Guests and Our Team:

  • Leading and communicating with a team of 4-7

  • Creating a fun, positive atmosphere

  • Opening and closing the store

  • Ensuring operational excellence on shift by:

  • Making sure games start on time

  • Facilitating team member breaks

  • Upholding TEG standards

  • Addressing maintenance issues

  • Managing cash/inventory

  • Ensuring each guest has a five-star experience

Job Requirements:

  • At least 3 months of experience and mastery of the Game Guide and GES positions

  • Demonstrated leadership ability with 1-2 years experience in a guest-facing setting preferred

  • Flexible availability. This role often works nights, weekends, and/or holidays.

Knowledge, Skills, and Abilities:

  • Genuine love for serving others

  • High capacity for creative problem solving

  • Excellent discernment

  • Flexible multi-tasker

  • Positively influences others

  • Embodies TEG's mission and values

  • Maintains composure in high stress, face paced environment

  • Basic computer skills

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Team Leader

The Escape Game