About the Career: In this role, you will lead a team of FTE and global resources responsible for developing processes and best practices within the quality engineering services job families that focus on quality engineering practices, training, building community, alignment to processes, and metrics.
In partnership with Business Delivery leaders and our business partners in testing, you will champion solutions from concept through implementation and ensure proper transition to new and on going application of tools and training support. And you will build and drive high performing relationships with strategic development partners to ensure consistency and high quality within Wellmark Quality Engineering Services.
Our Ideal Candidate: You are someone that is not afraid to challenge status quo, but to see the possibilities the Quality Engineering teams can pursue to enhance quality of delivery.You feel fulfilled when you lead and encourage a team in the direction of pursuing transformation in their work.
You are engaged by the possibility to work with leaders across the enterprise, as well as at the senior leadership level. Working alongside fellow Team Leaders in Quality Engineering, you look forward to collaborating with your leadership peers.
Why Wellmark Technology? At a time when technology is creating new business models, disrupting industries and creating valuable experiences for consumers, our role as technology team members must elevate an organization through innovative transformation, modernized technology and delivery of new business strategies, including an aim to continuously evolve and enhance the customer experience.
At Wellmark, our technology transformation program is called Ascend and is led by our empowered technology leaders and team members. Together, we are leaning into the future, owning the outcome and working together to transform how we work and what innovative solutions we deliver.
Wellmark has been named one of the best employers in the U.S. by Forbes Magazine, ranking #3 out of the top 500 midsize employers in the nation and 1st among midsize insurance companies!
Minimum Qualifications Required (all must be met to be considered)
Bachelor's Degree in related field or direct and applicable work experience
Minimum 7 years of business systems/testing experience to include 4 years of implementing quality engineering practices
Extensive IT testing experience including both testing and test coordination; Test Management Tool Expertise (e.g. HP Quality Center), test automation capabilities, testing metrics, implementation of digital transformation initiatives, cloud based solutions and exposure to security testing
Experience with functional system testing, inter system / application integration testing, user acceptance testing, performance and Resilience
Leadership skills typically gained through a combination of project or informal leadership that demonstrates knowledge of work processes, products and services, and leadership competencies
Proven skills in motivating and influencing others; ability to build collaborative relationships across the organization
Demonstrated strong analytic abilities and strong problem solving skills
Familiarity with various complex project management, process improvement, testing, and system development methodologies and processes
Ability to think strategically and provide consultative advice to stakeholders
Highly effective interpersonal and group communication skills, including issue resolution and conflict management
Hiring Specifications Preferred
Bachelor's Degree in related field
Four years of experience in healthcare industry payer domain, and experience in implementation of Facets
Professional Certification (i.e. Certified Software Quality Analyst (CSQA), Certified Software Quality Engineer (CSQE), or Certified Software Tester Exam (CSTE)
Demonstrated ability to coach and mentor teams
Ability to act as a key change agent by taking industry best practice knowledge and applying to Wellmark
Ability to support change management activities in a rapidly changing industry and technology
Job Accountabilitiesa. Provide leadership and daytoday management of financial and human resources, primarily focusing on employee coaching, development, performance improvement, coordination and budgeting for staff and departments specific functions/services.
Support business objectives and produce results that are effective, accurate, and timely and on target to meet HR team and stakeholder needs. b. Responsible for the process, methods, best practice management and continuous improvement process for Wellmark Quality Engineering Services QES. Build, manage, and drive consistent tools implementation for IT test execution.
Review and approve test strategies and plans and ensure they are complete and meet the needs of the Program and Projects. c. Develop and oversee the quality engineering services transformation plan to meet overall Wellmark Technology strategic and business delivery objectives. Manage and oversee the operational delivery of quality engineering services functions that ensure quality deployment into production, meeting quality, time, and cost objectives. d.
Serve as a subject matter expert and assist in establishing a strategic operating vision for quality engineering services, including capability and maturity assessment, service model, and success criteria. As needed assist in developing and defining test strategies for the most complex delivery initiatives. e. Set standards, procedures, and controls across the systems development lifecycle SDLC in the areas of unit testing, functional integration testing, systems integration testing, nonfunctional testing, test automation, accessibility testing and user acceptance testing.
Evaluate, improve, and clarify the QES role accountabilities within the SDLC and project management methodologies. f. Drive the creation of job family roles within the quality engineering services community, as well as identify drivers and define role competencies. Oversee the design and delivery of courses, workshops, resources and assessment tools for quality engineering services job families within Wellmark Technology.
Develop and execute a plan to successfully deliver training and establish standards and methodology consistent with industry best practices. Communicate regularly on skill and/or training gaps and development opportunities. Promote a strong QES community for sharing knowledge and best practices across the QES job family roles. g.
Identify, develop, monitor, own, and communicate critical testing metrics via testing dashboard to ensure project execution success. Analyze data and leverage results to develop tactical and strategic process improvements. h. Collaborate and build trusted relationships with Wellmark Technology Delivery leaders, Business user acceptance testing/ testing teams, strategic vendors and stakeholders to establish and maintain the testing procedures to ensure consistency and efficiency within the company. i.
Optimize resource utilization by engaging shared service processes and tools to increase efficiencies and improve effectiveness. j. Lead Quality Engineering Services in various transformational efforts aligned to the department / Technology strategy. k. Look for opportunities to incorporate test automation for assigned projects or releases including tooling / solution accelerators to improve effectiveness and efficiency, managing and driving to completion the full body of work / scope.
Look to test code components in non conventional approaches, exploring shift left strategy. l. Other duties as assigned.
Wellmark Blue Cross & Blue Shield