Team Leader Product Support - Marine

Garmin International, Inc. Olathe , KS 66051

Posted 3 months ago

Do you live for the crystal clear still water and the fish biting? Is sailing your passion?

Have you marked all your favorite hidden coves with your Garmin? Do you enjoy coaching and developing others and sharing your marine passion? If so, were looking for a Marine Product Support Team Leader at our world headquarters in Olathe, KS.

In this role you will be responsible for leading a team of technical Product Support associates who provide expert and timely help to customers. Others essential functions include:Manages team performance and communicates achievements and areas for improvement

Recruits, develops and retains a high performing team

Maintains close communication with associates to identify and understand trends with customer questions and/or issues to drive improvement in Garmin products, support systems and processes

Creates an engaged environment that promotes ownership and accountability.Maintains expert product knowledge and detailed knowledge of Garmins processes and guidelines

Aligns and communicates department objectives to teams day-to-day activities

Effectively coaches, mentors and develops associates to achieve results

Handles escalated customer cases and ensures effective and timely resolution to customers issue

Partners with Human Resources for hiring, associate relations and performance reviews.Recommends and/or implements improvements to products, processes and guidelines that improve productivity and enhances services for customers

Communicates with other departments to ensure orders and returns are processed and/or delivered to customers in a timely manner

Aligns and coordinates associate queue assignments and Paid Time Off (PTO) to ensure appropriate staff to help customers

Exemplifies Garmins Mission, Vision, Values & Quality Policy and proactively works to improve Garmins image and culture

Qualified candidates will possess a Bachelors Degree in Business Administration, Management, Operations, or a substantially similar field with demonstrated previous leadership experience OR an Associates Degree with a minimum of 5 years of demonstrated leadership experience OR an equivalent combination of education and experience. Other required skills include:Must possess previous leadership experience or demonstrated experience in leading, training, mentoring, and/or developing other team members with proven business judgement in decision making

Driven problem solver with proven success in technical trouble shooting with a sense of urgency and the ability to prioritize and multi-task in a flexible, fast paced and challenging environment Must possess demonstrated proficiency using Microsoft Office applications Must be team-oriented, possess a positive attitude and work well with others

Must be willing to work additional hours to ensure that department needs are covered Demonstrated ability to exercise sound discretion and independent judgment in making decisions

Demonstrated strong and effective verbal, written, and interpersonal communication skills including ability to adapt to differing communication styles and personalities with professionalism and a high level of customer service

Candidates with the ability to speak and understand foreign languages and previous Oracle experience are highly preferred! Learn more about careers in Product Support from Team Leader, Bob Zuch View his story here: https://youtu.be/DrGxD_ScfBE About Garmin:Our benefits are designed to lead an evolving marketplace, support innovation and encourage a healthy balance between work and life.

They allow our associates to make their own decisions about their well-being and future and consistently rank Garmin as a top tier benefits provider when compared to other high-tech employers. We offer a choice of high value medical, dental and vision plans with low or no premiums, to fit your and your familys preferences. In addition, Garmins financial benefits include a generous 401K retirement plan that provides 5% of pay base contribution plus a match of 75 cents for every dollar you contribute to a maximum of 10% of your compensation.

The employee stock purchase plan allows for shares to be bought at a 15% discount. Garmin offers many other benefits and perks ranging from well-being initiatives, educational assistance and career development, community charity support, and employee discounts just to name a few. Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veterans status, age or disability.



icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Software Integration Team Leader Kansas City HQ
New!

Garmin International, Inc.

Posted Today

VIEW JOBS 1/25/2020 12:00:00 AM 2020-04-24T00:00 As a leading worldwide provider of navigation devices and wearable technology, our focus is on developing, designing and supporting superior products. Our advanced technology promotes performance, safety and ease of use in every market we serve. That makes us an engineering and technology company with a keen focus on recruiting talent in those fields. But the same vertical integration business model that keeps all design and manufacturing processes in-house also gives us the incentive to hire top performers from different backgrounds, including operations, finance and accounting, information technology, sales, marketing and communications. If you’re looking to lead, we’re looking for you. We’re seeking a dedicated team leader to direct and coordinate activities of a software engineering team. Directly supervise software team members with daily observation, assuring appropriate attendance, and providing assistance to team members. You will direct activities related to addressing gaps in software security as the industry security landscape evolves. Must be able to directly supervise software team members, consulting with Human Resources to address employee relations issues, hire and train new associates and oversee training and mentoring of all associates on your team. Thanks to a recent win with BMW, Garmin is looking for a Software Integration Team Leader to direct and support embedded software engineers on our growing Automotive OEM team at our headquarters in Olathe, KS (a beautiful suburb of Kansas City). In this role, you’ll be responsible for leading a team focused on software integration and testing, and software performance improvements. Other essential functions include: Represent your team and attend customer meetings (via Skype and occasional travel) to ensure proper requirements are being met Participate in code and design reviews as necessary, assuring proper attendees and proper coverage of topics, imparting lessons learned and good design practices to all who attend Create product development plans as directed by engineering managementInterview, hire and train new associatesAssist team in developing state-of-the-art infotainment systemsOversee training and mentoring of new associates in the arts of software engineering and project management Ensure the team meets overall development goals in accordance with the product development plan or market requirements and ensure project milestones are met Monitor progress of the software teams in meeting product requirements and schedule compliance Set the tone for the team environment and build healthy team relationships Participate in college campus interviewing and other recruiting activities Work with Human Resources to address employee relations issues as needed including writing and conducting annual performance evaluationsQualified candidates possess a Bachelors or Masters of Science Degree in Computer Science, Electrical Engineering, Computer Engineering, Software Engineering, OR a minimum of ten years work experience performing a role substantially similar to the essential functions of this job description with a 3.0 cumulative GPA or higher. Other requirements include: Must possess detailed knowledge and experience with high level language structure in C, C and embedded systems Demonstrated skills with managing software development life cycles from requirements generation to architecture and design to delivery and maintenance Demonstrated strong and effective verbal, written, and interpersonal communication skills to effectively support a diverse stakeholder community Demonstrated ability to effectively manage technical human resources Demonstrated ability to work well with others under challenging circumstancesDemonstrated ability to create, champion and execute project plans on scheduleAbility to travel to customer site (international travel potentially)Desired skills include:5 years in a technical leadership position including conducting annual performance evaluations3 years experience in Linux Kernel performance optimizations3 years experience in software integration testing Our benefits are designed to lead an evolving marketplace, support innovation and encourage a healthy balance between work and life. They allow our associates to make their own decisions about their well-being and future and consistently rank Garmin as a top tier benefits provider when compared to other high-tech employers. We offer a choice of high value medical, dental and vision plans with low or no premiums, to fit your and your family’s preferences. In addition, Garmin’s financial benefits include a generous 401K retirement plan that provides 5% of pay base contribution plus a match of 75 cents for every dollar you contribute to a maximum of 10% of your compensation. The employee stock purchase plan allows for shares to be bought at a 15% discount. Garmin offers many other benefits and perks ranging from well-being initiatives, educational assistance and career development, community charity support, and employee discounts just to name a few. Relocation Assistance available.Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability. Garmin International, Inc. Olathe KS

Team Leader Product Support - Marine

Garmin International, Inc.