Team Leader - Player Support

Role: Team Leader

Department:Player Support Department

The individual will be a dynamic and highly motivated manager who can cultivate and build relationships easily. Your role will be fully accountable for ensuring all company principles and procedures are adhered to, including managing all operational aspects and personal development of your agents. The ideal candidate will be engaging, personable, enthusiastic and results-orientated with an eye for detail, who is committed to delivering excellent customer service through the development of their team You will work with our existing Team Leaders across the wider CX Community, including Account Managers to develop, support and ultimately grow your campaign.

What you’ll be doing

Requirements

What we’re looking for:

• Proven track record of exceeding targets through building strong client relationships.

• Excellent presentation, verbal, written, communication and interpersonal skills.

• Must be self-motivated with the ability to forecast campaign opportunities.

• Confidence, enthusiasm and energy

• Well organised and with an attention to detail

• Be a fantastic advocate for our brand.