Team Leader - Keyholder

Vera Bradley, Inc. Lancaster , PA 17622

Posted 3 weeks ago

In partnership with store leadership, work alongside store associates providing daily direction, communication and training to execute daily action plans in accordance with Vera Bradley's objectives and standards.

ESSENTIAL DUTIES & RESPONSIBILITIES (Note: Other duties may be assigned)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Set high standards and motivate the team to create The Experience

  • Responsible for exceeding sales goals, building store traffic, converting Guests, interacting with the product, and promoting campaigns and contests to drive brand awareness and lasting customer relationships

  • Act as a Brand Ambassador consistently modeling and upholding the Vera Bradley Core Values

  • Assist leadership team with planning, implementing, and maintaining the visual merchandising brand standards

  • Assist with store operational duties including inventory, ordering, training, Fussy Matrix, e-mailing and calling Guests, and opening closing

  • Act a liaison between store associates and store leadership to create a fun and collaborative work environment

  • Maintain an awareness of loss prevention by supporting a culture of honesty and connecting the links between creating The Experience, store associate engagement and shrink


  • High School graduate or equivalent strongly preferred

  • Prior retail experience strongly preferred; prior management experience strongly preferred

  • Experience in specialty retail strongly preferred

  • Experience with retail POS system a plus


The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Dependable with open availability and flexible to work nights, weekends and holidays

  • Strong desire and ability to serve customers and solve problems

  • Ability to lead, motivate and promote a team environment

  • Excellent interpersonal, written and verbal communication skills

  • Detail oriented with the ability to manage multiple tasks simultaneously

  • Must be polished, polite and professional

  • Ability to build and maintain good rapport with internal and external customers and handle situations with confidence, tact and resourcefulness

  • Flexible, adaptable with the ability to work under pressure to meet deadlines in a fast paced environment


The environmental and physical demands described here are representative of those an individual must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Constant walking and standing; frequent bending, stooping and reaching

  • Must be able to work with strong fragrances and scents in the form of eau de toilette, burning candles, bath and shower gel, body lotion, hand cream and bar soap throughout the work day.

  • Strong sensory skills such as good eyesight, good hearing, and dexterity

  • Ability to consistently lift 10-35 lbs; Occasionally lift up to 55 lbs with the ability to push or pull more than 55 lbs

Equal Opportunity Employer/Vets/Disabled

Vera Bradley is an Equal Opportunity Employer and Affirmative Action Employer. For more information, please click the following links:

Vera Bradley's Equal Employment and Affirmative Action Policy

Equal Employment Opportunity is The Law (in English)

Equal Employment Opportunity is The Law (in Spanish)

Equal Employment Opportunity is The Law (Supplement)

Pay Transparency

E-Verify Participation Poster (English)

E-Verify Participation Poster (Spanish)

Right to Work Poster (English)

Right to Work Poster (Spanish)

If you need a reasonable accommodation for any part of the employment application process, please send an e-mail to Please include the accommodation you are requesting and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation and other EEO/Affirmative Action issues will be responded to from this e-mail address.

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Team Leader - Keyholder

Vera Bradley, Inc.