Invesco is one of the world's leading global investment managers, entrusted with managing $1.2 trillion* in assets on behalf of clients worldwide. We are the 6th largest US retail asset manager and the 13th largest investment manager globally, and our more than 8,000 employees worldwide are dedicated to delivering an investment experience that helps people get more out of life. We are purely focused on managing a comprehensive range of active, passive and alternative investment capabilities, which we draw on to provide customized solutions aligned to client needs, our most important benchmark. (*As of May 31,2019)
Job Purpose (Job Summary):
SUMMARY DESCRIPTION: Invesco is part of the Financial Services Industry, where technology partnered with stability can deliver a competitive advantage. The Workplace Environment team is accountable for architecting, designing and building the end user compute solutions that our business partners use to deliver a superior investment experience. They strive to achieve a goal of 99.99% service availability by ensuring standard initial build, ongoing maintenance, procedures and monitoring of the workplace environment technologies is undertaken effectively. Additionally, they ensure first class support and problem resolution is given in achieving this goal. Overview of Workplace Environment Team Lead: The primary role of the Enterprise Workplace Environment Team Lead will be to provide people and project oversight within the workplace device environment suite of services and technologies; this involves the design and planning, coordinating implementation, oversight of documentation and delivery of new technologies, and managing the refresh lifecycle of existing platforms. Although this is not an Operational role, assistance will be expected during major production issues and problem management. The Team Lead is accountable for partnering with key roles (e.g. App dev teams or other Infra. functions) to create solutions that are aligned to the architecture principles, leverage common solutions and services, and meet the financial targets (cost and benefits) as defined by leadership. The Team Lead ensures that the ongoing needs of the team are matched by appropriate staff development. This entails undertaking all associated people management activities including but not limited to conducting performance management reviews, regular 1-2-1's with direct reports, and regular team meetings.
Work Experience / Knowledge:
Experience in designing, building, and implementing Windows 10 in an enterprise environment and managing its lifecycle and features post-deployment
Strong knowledge of the different on-prem and cloud device management platforms that Microsoft support (SCCM / Intune / Device Management)
Experience in implementing or managing O365 Device Management in an enterprise environment
Experience with OSD
Experience managing Microsoft software updates and individual software packaging
Experience in Microsoft compatible agent management, Flexera/1E/Ivanti/etc.
Experience with managing Apple Mac OSX and Linux enterprise environments
Working knowledge of networks and infrastructure
Enterprise Software Deployment Methods
Ensure operational standards are adhered to. This includes actively looking to continuously improve working practices, ensure the team work's as efficiently as possible.
Ensure proper support handover is followed
Base knowledge of standard Microsoft Active Directory, DNS, and DHCP
Base knowledge of standard IP networking standards, including firewalls and F5 load balancing
Demonstrated knowledge of and experience in implementing security in distributed device client environment
7+ years of proven relevant IT experience
Proven relevant leadership experience
Skills / Other Personal Attributes Required:
Ability to manage a small team of engineers with respect to their project work, administrative work, and team-based interactions
Proficient in data loss prevention (DLP) policy design and application
Security-minded approach: strong knowledge of SSL certificates and Information Security best practices
Must have ability to diagnose and solve problems while maintaining professionalism and courtesy
Be able to demonstrate commitment to exceptional client service
Excellent interpersonal and communication skills, verbally and in writing
Excellent analytical, organizational and project management skills
Be able to work adhere to Invesco technical and operational procedures and policies
The necessary interpersonal skills to effectively interact and communicate throughout the IT organization with individuals of varying technical abilities
Self-motivated, enthusiastic, approachable and people oriented
Have the ability to delegate responsibilities and achieve the same outcome
Collaborate with stakeholders across the organization to gather requirements, understand those requirements, and manage the implementations of the designed solutions in the environment
Formal Education: (minimum requirement to perform job duties)
FLSA (US Only): Exempt
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The job holder may be required to perform other duties as deemed appropriate by their manager from time to time.
Invesco's culture of inclusivity and its commitment to diversity in the workplace are demonstrated through our people practices. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender, gender identity, sexual orientation, marital status, national origin, citizenship status, disability, age, or veteran status. Our equal opportunity employment efforts comply with all applicable U.S. state and federal laws governing non-discrimination in employment.