Team Leader II

Harland Clarke Birmingham , AL 35202

Posted 2 months ago

Harland Clarke is a leading provider of quality payment solutions, multi-channel marketing campaigns, and secure data-driven lead generation programs and critical communications. In addition, Harland Clarke provides promotional products, call centers, and governance, risk and compliance (GRC) solutions. The company delivers operational excellence and intelligent solutions to more than 50 million consumers and 5 million small and medium sized businesses per year through its relationships with 8,500+ of the nation's leading financial institutions, large retailers, affiliate marketing companies and accounting software providers. Harland Clarke is a wholly owned subsidiary of Harland Clarke Holdings. For more information, visit www.harlandclarke.com or follow Harland Clarke on LinkedIn and on Twitter @HarlandClarke.

Rewards

  • Take charge of your future with our generous 401K savings plan with company match, which is vested from day one.

  • Participate in our company wide well-being program that also serves to lower your annual health insurance premiums.

  • Explore new education opportunities with our Tuition Reimbursement Plan which covers up to $5,250.

  • We offer work-life flexibility, meeting personal obligations along with professional success.

SHIFT: 1st Shift

SUMMARY: Position will be responsible for coaching, teaching, training, and removing barriers to enable High Performance Work Teams meet their Time, Cost, and Quality goals, and to be accountable for their technical and behavioral standards. Manufacturing processes need to be followed and controlled, to include but not limited to Performance Management process, Certification process, Production control and Quality control. Leading / facilitating manufacturing projects, as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.
60% - Coaching, training and facilitating team performance to meet or exceed time, cost, and quality goals and measures.

  • coach both individual and the team on performance, behavioral, technical aspects of their jobs or duties

  • ensure quality training is taking place within the certification requirements for all employees, whether on initial (new hire) skill training or additional skill training

  • facilitate and remove barriers for teams when situations arise

  • utilize reporting processes to ensure the team is staying within their designated goals
    15% - Responsible for the team's performance management process, to include staffing, recruitment/retention, performance reviews, workforce planning, quality processes, and recognition

  • interview and select candidates that meet the necessary criteria to fulfill the team's goals and objectives

  • recognize and conduct initiates to retain employees within the team, to ensure the team can move towards it's high performance goals

  • conduct semi-annual performance reviews

  • guide the team on it's workforce planning initiatives, ensuring the correct skill set of team members is working in areas where goals will best be attained

  • ensure all team members are following quality guidelines, policies and procedures
    25% - Leading and/or facilitating special projects that enable continuous improvement of the team and/or plant performance, in alignment with our performance excellence guidelines

  • All employees are responsible for demonstrating the company's Core Values at all times and for using Performance Excellence principles to continuously improve effectiveness, efficiency, products, and services. This includes, but is not limited to, participating on improvement teams, recommending and implementing improvement ideas, and participating in training and other activities to keep up to date on processes, information, etc.

  • All employees are responsible for supporting and complying with internal and external audits, to include providing information, performing assigned tasks to ensure compliance, and preparing and maintaining evidence that key duties identified as internal controls have been performed.

  • All employees are responsible for supporting and complying with safety and security policies to promote a healthy working environment.

  • Harland Clarke Holdings Corp. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

  • Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our Recruiting Administrator directly at 616-541-3145.

EDUCATION & KNOWLEDGE:

  • Bachelor's degree preferred

  • Certificate or additional training / education in high performing work teams / facilitation / continuous improvement /project management

EXPERIENCE/ SKILLS/ ABILITIES REQUIRED

  • Minimum 2-3 years experience in a leadership/supervisory role

  • 3 - 5 years Manufacturing experience

  • Proficiency with Microsoft Office programs, specifically word and excel

  • Above average multi-tasking and organizational skills necessary

  • Project management skills

SUPERVISORY RESPONSIBILITIES

  • Responsible for leading a team, shift, or department

COMMUNICATION & CONTACTS REQUIRED

Internal Contacts

  • Facility employees

  • Corporate Technical Support (Help) Desk

  • Corporate Manufacturing group

External Contacts

  • External outside vendors, as required

  • Technical support vendors

Decision Making

  • Accountable/responsible for the team's overall decisions regarding time, cost, quality initiatives

  • Assessment of employee need for counseling/corrective action

  • Workforce scheduling of the team / shift / department

Other

  • Accountable/responsible for the team's overall decisions regarding time, cost, quality initiatives

  • Assessment of employee need for counseling/corrective action

  • Workforce scheduling of the team / shift / department

LANGUAGE SKILLS Ability to read, write, and comprehend simple instructions, short correspondence, and memos in the specified languages. Ability to effectively present information one-on-one and in small group situations.

MATHEMATICAL SKILLS/ REASONING ABILITY:: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to account for all documents processed and shipped. PC and Microsoft Suite experience required.

CERTIFICATES, LICENSES, REGISTRATIONS: None required.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; sit; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stoop, or kneel. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 75 pounds.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and/or airborne dust &/ or paper particles. The noise level in the work environment is usually loud. All employees will be working in a manufacturing production environment. This includes working around various types of mechanical equipment or in areas where industrial lift trucks are used. All work environments that exceed OSHA's standard on noise levels are required to wear the hearing protection that is provided.

Harland Clarke is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our Recruiting Coordinator, Laurel Kay Reddish at 616 541-3145.

EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.


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Team Leader II

Harland Clarke