Team Leader

H&R Block, Inc. Rio Rancho , NM 87144

Posted Yesterday

Job Description:

Are you driven by solving problems and enjoy leading people? Do you want to work for six months of the year, and have the remainder of the year free to pursue other interests? H&R Block is looking for passionate Team Leaders to accelerate our seasonal tax business by managing a single H&R Block tax office and providing leadership to a customer-centric team of associates.

As a Team Leader, you will serve as the front-line manager responsible for leadership and development of tax office associates, delivering an outstanding client experience, and achieving all office related growth objectives (i.e., clients, revenue and earnings). also act as a knowledgeable resource on tax topics and products to associates, and prepare accurate tax returns for clients, as needed. You'll begin working a flexible part-time schedule in the fall as you ramp up for the busy tax season, then transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities.

What you'll do...

  • Partner with the District General Manager to create and implement office-level growth plans, which includes developing local partnerships and managing office community involvement

  • Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions

  • Serve as point of contact for onsite escalated client service concerns

  • Ensure clients are scheduled properly and conflicts are resolved

  • Lead daily activities to ensure that all tax office associates work is completed according to deadlines, with attention to quality standards, priorities and overall goals

  • Build an engaging team environment by training and coaching associates to execute on Standard Operating Procedures (SOP) and recognizing outstanding associate contributions

  • Lead daily team meetings and communicate essential information to tax office associates

  • Create associate work schedules and ensure accurate timekeeping and overtime management

  • Prepare tax returns, as required

Minimum Qualifications

What you'll bring to the team...

  • Prior experience working in a customer service, shift leader, or similar role

  • Experience supervising or managing people

  • Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course

  • Annual completion of 18-hours of continuing education and ability to meet all other IRS and applicable state requirements

  • Customer-centric mindset with strong communication skills

  • Computer proficient with the ability to use MS Office

  • Demonstrated ability to work independently with minimal supervision

  • Passionate, determined, resilient under stress and a will to win attitude

  • Able to work a flexible work schedule of 40 hours per week and flexibility in work assignments based on business needs

  • HS diploma/GED or higher

It would be even better if you also had...

  • 2+ years as a Tax Professional
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Recreation Leader AF

City Of Rio Rancho NM

Posted 7 days ago

VIEW JOBS 11/28/2019 12:00:00 AM 2020-02-26T00:00 Position Title: Recreation Leader AF Department: Parks, Recreation & Community Services Division: Programming / Senior Services Reports to: Division Manager or Workgroup Supervisor FLSA Status: non-Exempt Bargaining Unit: AFSCME Pay Grade: 08A ($10.55 min $13.19 mid. $15.83 max hourly) Job Status: Permanent, Full-time Full Time Equivalent: 1.0 Position Summary A Recreation Leader plans, leads, participates in and supports a variety of recreational programs at various recreation center facilities throughout the City. The incumbent provides supervision to program activities or services; organizes and implements programs including materials preparation, publicity, registration, set-up and break-down; and oversees participants, who may range in age from pre-schoolers to those 55 and older. If assigned to Kidszone, this position may be a Kidszone Teacher. This is a Safety Sensitive position subject to random drug/alcohol testing. Education, Training and Experience minimum required to proficiently perform the job Education / higher education: High School Graduate or equivalent Minimum number of years of directly related experience: One year planning, developing and conducting recreation activities, programs, events, arts & craft activities and/or special events. Education and/or experience preferences: none Certifications, Licenses and Registrations Drivers License requirement: Infrequent Driver -- Regular Driver's License Required Endorsements: None Note -- For any driver, driving record must always meet City driving and insurability standards. Required certifications, licenses or registrations: Depending on the assignment, any or all of the following may be required: Certificates for First Aid, CPR, AED, CYFD Certification, CYFD preschool teacher course, cash handling training, and Defensive Driving. Time given after hire/promotion to obtain certification or licenses: Within six months of hire date; may require yearly CYFD certification for Kidzone staff. Preferred certifications, licenses or registrations: none Additional requirements if working with Kidszone this position serves as a Kidszone Teacher: * Take 45 hours of training in NM Early Care, Education and Family Support * Complete competency courses in Early Childhood Education (24 hours of training annually in one of 7 required areas) * Take 8 hours of training in CPR annually. Knowledge, Skills and Abilities required to proficiently perform the job Knowledge: Some knowledge of recreation activities; Some knowledge of rules, equipment, and materials necessary for a variety of common sports, games, and activities suitable for all ages; Basic principles and techniques of First Aid and proper response in an emergency situation. Skills: Must be able to type rapidly and accurately enough to successfully produce documents/spreadsheets, communicate via e-mail, or perform data entry as necessary to accomplish the essential functions of the position. Use of technology, equipment and software typically used in the office environment. Operation of standard office equipment, including personal computer; Creative problem solving skills required in areas of activity coordination, and dealing with members of the public; Clear concise oral and written communication to prepare activity reports and provide information. Abilities: Work a flexible schedule including weekends and evenings; Understand and follow simple oral and written instructions; Learn to conduct a variety of recreation activities; Perform simple monetary transactions, such as making correct change and keeping routine records; Establish and maintain effective, professional working relationships with league participants, staff members, volunteers, and the general public; Effectively communicate and manage conflict in a recreation setting; Recognize and appropriately respond to a variety of conditions affecting participant safety; Adhere to program standards and objectives outlined in city policy and by supervisors; Enforce sport and activity rules and regulations; Prepare written reports, maintain attendance and activity records, and maintain registration records. Interaction with Groups/Agencies/Entities: Internal: Works with recreational specialists and managerial staff on routine tasks and assignments. External: General public, and program participants. Authorities and Accountabilities Level of independent decision making: Minimal-incumbent primarily carries-out instructions and follows established procedures Budgetary/Financial/Asset accountability: None -- Position has no accountability for, or authority to make, budgetary or financial decisions. Span of control: Responsibility for own work (no supervision or leadership expectations) Essential Functions The following functions are typical for this position. The omission of specific functions does not exclude them if the work is similar, related or a logical assignment for this position. Other duties may be required and assigned. * Supervise, direct and lead participants in recreation programs and special events. * Assist in determining/procurement supplies and materials needed for programs and special events and in the preparation of program materials, publicity; registration, facility set-up and break-down to include, but not limited to, decorations and security. * May transport program participants in City vehicles. * May assist in ensuring safe recreational activities. Involves preserving order and discipline among participants at a park, playground, sports field, or recreation center; performing first aid and CPR in case of injury; performing routine safety checks at facilities and watch for safety of participants and spectators; monitoring the facility to ensure all health and safety requirements are satisfied and routine maintenance is performed expeditiously. * May plan and take ownership of small programs. * Perform a variety of administration duties to assist the recreation specialist in the planning, implementation and evaluation of programs and special events. * Assist in surveys of the community in the assessment of existing programs and the development of new program. * Assist in the monitoring the quality of the programs. * May assist with preparing activity reports, data collection and training of volunteers. * Assist in supporting recreation activities, including greeting the public and directing to appropriate activities; answering phones and providing information regarding facilities activities; registering participants for classes, leagues, etc.; distributing flyers and marketing materials; may attend fairs and open houses promoting City recreational programs; collecting fees and preparing receipts; maintaining records such as attendance and equipment inventory as required; opening and closing facility in accordance with established procedures; and serving as needed for emergency response and recovery. * Provides office or recreation center assistance as required, including providing facility coverage for rentals; basic housekeeping duties such as vacuuming, dusting, straightening, washing and cleaning of center and maintenance/cleaning of City vehicles. * May be responsible for changing Division marquee as needed. Physical Requirements and Working Conditions Daily activity level: Blend of sedentary and physical work Physical characteristics: Depending on job assignments or location, some or all of the following may be required: Job requires oral and aural communication; Job requires reading and comprehension of written materials; Job requires normal vision; Must be able to distinguish colors; Fine finger manipulation; Grasping with hand, gripping; Keystroking or repetitive motion of hands/fingers/arms; Involvement in verbal or physical confrontations; Use of medical equipment (i.e., AED, basic First Aid; Climbing Ladders; Bending/kneeling/crawling; Lifting/carrying/push/pull up to 40 lbs.; Working while standing for prolonged periods of time; Walking long distances; Running while carrying materials/ equipment/ gear/ tools; Swimming/ lifeguarding activities; Working more than 8 hours/day; Shift work, including mid and grave; Working more than 5 days a week; Leading or participating in sports or recreational activities. Exposures: Exposure to biological agents, human/animal body fluids, blood borne pathogens, excrement or tuberculosis; Handling hazardous chemicals or toxic substances; Exposure to excessive amounts of dust, flying particles, toxic vapors, noxious fumes or mists; Exposure to sharp objects including razor blades, teeth, finger/paw nails (incl. biting); may work outside in inclement weather conditions. Extraordinary working conditions: none Hazardous equipment/machinery used: none Required personal protective equipment: Latex Gloves; Rubber Gloves. If you need an accommodation for a disability that would enable you to apply or interview for this position, please contact the Human Resources Department at 505-891-5011 (fax: 505-891-9183). City Of Rio Rancho NM Rio Rancho NM

Team Leader

H&R Block, Inc.