What will you do?
Lead a team of Project Managers and Support Staff that manage distribution and storage projects for a wide variety of clients. Utilizes daily management to track performance and drive attainment to quality, delivery, cost, and safety metrics. Teaches and mentors employees and fosters an environment of continuous improvement. Responsible for hiring and evaluation of all team members.
How will you get here?
Develop, mentor and perform annual reviews for Project Managers, Associate Project Managers and Project Support Associates. Develops Performance Improvement Plans when necessary.
Establishes Goals for direct reports in accordance with company initiatives and vision.
Manages the portfolio of projects and clients handled by the project management team and is responsible for the accurate and consistent execution of customer projects for own assigned customers as well as all new customers.
Provides support for customer issues related to studies for which PMs and APMs are responsible when those parties determine the issues must be escalated.
Identifies, develops and implements process improvements to improve overall efficiency and productivity of the project management team.
Handles all personnel issues, timecard maintenance, PMDs and job descriptions as required for support associate(s).
Participates in sales and marketing activities such as customer and/or study kickoffs, teleconferences, customer visits, audits, estimates and quotations with Sales and other FCS personnel.
Initiates the involvement of appropriate departments and maintains continuous communication with those departments.
Provides training, including system training and SOP training on regular basis.
Applies Good Manufacturing Principles in all areas of responsibility.
Demonstrates and promotes the company vision.
Knowledge, Skills, Abilities
In depth understanding of clinical trials and other business services.
Understanding and competent use of SOPs required by company Quality standards.
Good knowledge of company functions globally and a deep understanding of the relationships and processes integration among departments within the business.
Excellent organizational, planning, verbal, written and numerical skills with the ability to analyze and define solutions and manage multiple tasks to meet strict deadlines.
Strong and effective communicator with the ability to effectively present information and respond to questions from groups of managers and clients.
Strong customer management skills; proactively anticipates, understands, and responds to the needs of clients to meet or exceed their expectations.
Experience with both detail execution and strategic orientation.
Requires previous work experience in Healthcare field.
Requires strong interpersonal and communication skills to include excellent relationship building.
Requires proven experience working with direct management of teams
Requires proven experience with customers in a dynamic environment.
Prefer Certification in Project Management by a recognized institution in project
Two years management experience preferred.
Five to seven years' experience supporting project management teams preferred.
Can manage personnel in a cGMP environment
Mastery of skills required to read, understand, and adhere to the SOPs and policies of a GMP environment.
Position is administrative, is positioned in an office environment and requires standing, bending, reaching, walking, and talking as well as exerting up to 20lbs. of force occasionally.
Thermo Fisher Scientific Inc.