One Gas Durant , OK 74702
Posted 1 week ago
Position Description:
Team Leader Customer Service Field
Are you being referred by a ONE Gas employee? If so, reach out to that connection and ask about the employee referral program. They can send you a link to apply directly so they can receive credit!
What You Will Do
Important Responsibilities
Maintain service truck. Load, unload, and operate tools and equipment including:
Crescent and pipe wrenches
Pliers and screwdrivers
Meters and regulators
Carbon monoxide testers
Combustible gas indicators
Ladders
Turn gas service on and off. Install, remove, adjust, and repair meters, regulators, and related equipment. Examine and adjust all types of gas fired equipment.
Investigate customer related orders and emergency situations including:
High bills
Fumes
Pressure problems
Possible leaks
Investigate accidents in which natural gas might have been a factor.
Consult with customers, dealers, and installers on gas piping and related equipment.
Train and manage employees performing customer service activities.
Maintain mulitple records including:
Orders completed
Investigations completed
Customer information
Miles driven
Meter inventory
Leak cards
Meter reads
Timesheets
Service Orders
Regular and reliable attendance is required in performance of job.
Employee may be perform additional responsibilities as assigned.
What You Will Need
Proficiency
Experience in:
Customer service.
Use, function, maintenance, and repair of tools and equipment applicable to position.
Application basic arithmetic: addition, subtraction, multiplication, and division (tested). Apply formulas to calculate load requirements.
Working knowledge of transmission and distribution pipeline system operations.
Company and governmental customer service/safety procedures
Gas appliance and gas piping codes and requirements
Electrical and mechanical components of gas-fired equipment
Basic, advanced, and specialized customer service activities
Customer Service System and customer accounting procedures
Use two way radios and FMS system (where applicable)
PragmaCad/Moblit
FSO/CGI
Maximo
Train and direct; knowledge of personnel policies.
Interpreting maps, atlas pages, house numbers, blueprints, wiring diagrams, pipe sizing tables, and flow charts.
Read and write fluently in English.
Minimum/Preferred
Applicable driver's license
Lift and move objects weighing up to 20 pounds 40 50 times a day; up to 40 pounds 7 10 times a day; over 50 pounds 2 3 times a day.
Climb ladders; stoop, kneel, and crawl on floors and bare ground to access, adjust, and repair gas appliances, meters, and equipment.
React immediately to emergency situations to prevent injury to self and others.
Smell odorant in natural gas.
Operate tools and equipment required.
Communicate and exchange information and instructions.
Visual abilities to perform job duties.
Diversity at ONE Gas
Inclusion & Diversity is so important to us that we made it one of our core values, values that guide and direct our actions as we go about our daily business. We know that every employee makes a difference and contributes to our success through their unique talents and abilities. We also acknowledge that we can accomplish great things by listening and learning from each other.
ONE Gas has great benefits! Here are just a few:
Medical/Dental/Vision packages that fit your family's needs.
Paid Time Off
401K that is 100% matched up to 6%.
Profit Sharing Plan
Paid Parental Leave
Basic and Operation Employee Term Life Insurance
Education Assistance and Tuition Reimbursement
Position Requirements:
The job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of One Gas. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.
ONE Gas, Inc., and its divisions will provide equal employment opportunity for qualified persons without regard to sex, race, religion, color, national origin, ethnicity, age, sexual orientation, gender identity or expression, disability, military status or genetic information.
Job ID: 5595
Functional Area: Field Operations
Position Type: Full-Time Regular
Relocation Provided: Yes
Location: Durant, OK
Department: CUSTOMER SVC/FIELD SUPP
Internal / External: Internal and External
Experience Required: 1 - 3 Years
One Gas